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Verified
1/5

2005-09-07

"Bait and Switch.....they baited me in with a great price for the Panasonic PVGS65 camcorder, I ordered the product form their website, with in 12 hours I received an email from them requesting I call them to confirm my credit card information...I did, I declined to purchase anyfurther products they offered me over the phone. 1 hour later I received another email stating the camcorder was oversold and on backorder. hmm...Today, the camcorder is IN STOCK and $100 more. I am not happy. This camcorder is a gift for my best friend expecting her first child. I am so disappointed."

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Verified
1/5

2005-08-22

"This company is awful! Sure the prices look good but it goes like this: Purchase the camera, get a call from a salesperson trying to sell you additional items, you decline, your item is no longer in stock and you get an email telling you not to contact them because there isn't anything they can do about it. The truth is that you can't get an item that cheap unless it is from the grey market. Sort of like an imitation. I don't know how these companies get away with this. It's sick."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Ease of checking delivery status
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2005-08-05

"This is the worst company I have ever done business with. The sales people do call and try to get you to buy accessories you don't want. My next day air package didn't arrive for a week and the Olympus c-750 camera I ordered was replaced with a C-755 with out telling me. I wouldn't have purchased the camera if I knew they were going to switch. The 750 is metal, the 755 is plastic. When I contacted them about this the customer support staff were rude and apathetic, telling me it "was a better model". It was actually a promotional model for budget retailers like COSTCO. I purchased this camera to use at a graduation ceremony and because of the delayed shipping I couldn't get a replacement. The company offered me a 128MB memory card for my trouble. I didn't accept. Scam artists and drop-shippers are all that you will find at GetYourDigitalHere. Spend your money at a known brand store. A few extra bucks is worth the peace of mind. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
2/5

2005-07-15

"Poor shipping service, paid for next day air, and it took 3 days to go from PA to OH, It has been 5 days and still haven't seen the package."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-05-15

"I am taking my time to warn people about this company as very unprofessional. DO NOT believe in prices this company is posting. When you order on line expect a phone call of salesman who will try to sell accessories and if you don't want them your camera will disappear from stock. You may also expect very rude treatment like sudden hang-ups during conversation, puts on hold and so on. Go to company who sells for a little more but has reputation."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is consumer focused
Is committed to quality products and services
Is easy to do business with