"Geek squad online phone replacement claims was the worst experience I have ever had for a warranty service ever! My iPhone stopped charging and wouldn’t turn on. I paid to for the advance return which means they ship you a replacement phone and charge your cc $800. As soon as I got the replacement phone I shipped my defective phone straight to them the same day dropping it off directly at the UPS office like they requested and packaged it exactly as instructed. My defective phone was in immaculate condition cosmetically, no scratches never been wet. Etc. Just would no longer charge. When the tracking label said it was received by their office the next day I was suprised that i had not received my advance refund within 3 days as advised when I choose the advance exchange option. I waited over a week before calling them for the 1st time. I called them every day for 2 months looking for my refund and was fed a ton of different stories (billing needs to release it and talk to the warehouse to see if it’s there, oh we see it’s there but billing needs to release the refund still, oh find my iPhone is still on(which was not correct), oh we have the wrong iemei, and promises every time that they figured out why my refund was not being completed and each request to speak with a manager never done (they say a manager will call you within 48 hours but it never happens) So I would call everyday. For 2 months I had no refund so I was out my old broken phone (I would have kept it if I knew what a rip off and paid a store to fix) and I paid $800 for a used refurbished iPhone 6, like it would ever pay that for an old phone. Eventually I had a supervisor call me (2 months later) who got me my refund BUT before they sent me my $800 refund they charged my cc another $130 for an accidental damage claim and 5 days later I got my $800 refund. Once I had my refund for the $800 I called again asking what damage was done to the phone knowing full well there was no cosmetic damage. They tried to tell me my phone had a crack on the screen. I was in disbelief as I knew 100% it was cosmetically perfect screen protector out on by Bestbuy themselves and replaced every 6 months because I am picky always had a case mate case on it to make sure it was in good condition to hand down to my daughter when I was done with it. I asked them to send me the picture with the crack and send a picture showing me the back of the phone with the iemei number. Well after about 3 weeks of asking for an update on the extra $130 they charged they finally “reviewed” my phone again agreed there was no damage to the phone. Wow I got all my money back but with so much effort. I cancelled my warranty with my iPhone 7’s I just bought and will only ever buy an AppleCare warranty in the future. Geek squad is such a bunch of crooks!"