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5/5

2006-02-14

"Ordered 3 games which arrived after 5 days, to be fair I did order on a Friday afternoon. 2 of the 3 games were perfect, we asked to return one of the three games unopened due to a friend advising us that it was not a good game, they allowed us to return it and made a prompt refund..most impressed."

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Delivering products damage free
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Verified
1/5

2005-12-28

"This reseller is an importer of fake copied PS2 games.

When I ordered my game I waited 2 weeks and when I received the package it was sent from Thailand which sounded the alarms bells. As soon as the package was opened it was immediately obvious that the cover was not original due to the poor print quality. Worse, there was no manual provided and the DVD disc had no Playstation branding or holograms on the disc that you would normally find on an authentic product. A complete rip-off!

Don't bother reporting to the seller cos they won't even give you your money back, but instead you should report them to your local trading standards office, www.ELSPA.com or any other anti-piracy organisation.

One more thing there are no details such as address or telephone numbers that would make this online pirate an honest seller.

!!IGNORE & AVOID THEM!!

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability