"Made good on promise. Thank you, Sam."

"Great customer service,they answered all my questions with knowledge and patience.
My order arrived within 3 day.
This was a perfect shopping experience. I will order again."

"I was very pleased with this company."

"I had the WORST experience with this company. They did not ship out the product I order more than 2weeks ago. They charged my credit card on the day I placed an order. I kept sending emails to customer service for the shipping confirmation e-mail but they NEVER reply to me. They refuse to send UPS tracking number. (Because they never sent it anyway!!)
Today after more than 2weeks, finally I was able to talk to a live customer service rep, and she told me that order was cancelled!! with very very rude attitude.

Be very careful with this company.
Don't waist your money and time!!
There is a better vacuum company anywhere !! No wonder other people give only one star!! This company don't even deserve one!!"

"Purchased bags on monday 4/16/12 and received on Tuesday 4/17. Bags came packaged well and in record time. I was very impressed with the service.
Thank you "

"Horrible customer service and delivery. still waiting 19 days after placing order for miele vacuum bags. Can't be reached by phone. Have to email or chat online. Will never use this company again!"

"Still don't have a simple order for replacement bags after 12 days. Just as the other reviewers indicated, an inquiry is responded to with very brief rude answers. Last time ordering from them."

"Customer Service poor, and snarky. Many emails back and forth with them saying my order of a $300 Miele stick vacuum wasn't really a vacuum and therefore didn't qualify for the free overnight shipping promised on ALL vacuums on the website. Very frustrating experience. Eventually did receive the vacuum "overnight" -- 5 days after I ordered it. "