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Verified
5/5

2005-05-24

"I recieved my order and I was not satified with how it looked. I contacted their customer service and they are sending me 2 replacement skins and letting me keep the one they first shipped out because it was a misprint. Very good customer service! Very quick replies on emails! Great service, would definately buy from again."

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Verified
5/5

2005-03-25

"I purchased two skins from gcskins. The skins arrived quickly and safely and were just what I expected. I really had a pretty easy time applying the skins. I did however mess up one of them a little, but it was my own fault for not taking my time. The directions were very good. All in all this was a great experience and I would buy from them again. The xbox's I used the skins on look really cool. One which I put a polished aluminum skin on matches all my Sony WEGA stuff perfectly. How cool is that ?"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Being updated on the exact date the delivery was sent
Delivering products on-time
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Overall customer service
Customer service being trustworthy
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N/A
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Verified
5/5

2005-03-25

"Fedex lost my package and when I contacted customer service they were very helpful. Not only did they replace the lost item right away they also sent me a free shirt for the trouble. Product is GREAT, best quality I have ever seen. Would certainly do business with them again."

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Overall quality of the company
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
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Web site reliability
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Verified
1/5

2005-02-27

"This is the WORST vendor I have ever done business with.Not only did only part of my shipment arrive,rather than all of it---but the guy in charge, Jeff Williams, is completely unhelpful.He refused to sign the claim I submitted against FedEx,and promised to send me the replacement parts.Nothing has ever come.This company is fraudulent.BUYER BEWARE. I have proof through screenshots and e-mails.If you want the proof,e-mail me at : ****@****

DO NOT WASTE YOUR TIME OR MONEY WITH THIS FRAUDULENT COMPANY!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-12-10

"ordered ona sunday and received on a thursday. would have had a little earlier if fedex would have delivered to my house instead of next door.
the directions for applying this product were great yet i had some problems when i was finished. overall my dealings with them were ok but if you like to be able to contact a seller i wouldnt buy here because there is no contact number or address.
"

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Verified
1/5

2004-11-19

"Purchased a jewel and skin. When I recieved my order i has recieved the wrong color skin and there was no jewel. I have sent 3 emails all of which have not been responded to."

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
N/A
Being easy to reach
Being knowledgeable
N/A
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
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Verified
2/5

2004-09-23

"Good quality products, but communication was not good. I was never sent a notification about when my order was shipped, I sent two emails asking for this info one about 4 days after it was placed and one 7 or 8 days after it was placed and did not recieve any reply. Also the order status on their website never changed from ready to ship. I received the product 9 days after ordered."

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Verified
1/5

2004-03-20

"I never received the items ordered. The customer service rep Jeff Williams was no help. He said since they sent it out and it wasn't returned, that I need to check with USPS. He offered no proof of delivery or the address they supposedly shipped my order to. He merely sent me a canned email response to my inquiry. I'm going to try to cancel the charge since I never received the order. As of this date, it's been 2 months and 5 days since my credit card was charged, and I haven't received my order. I would say avoid gcskins completely, but if you do order from them make sure you get tracking."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Speed of web site
N/A
Web site being easy to use
N/A
Web site reliability

Verified
5/5

2004-01-17

"12/28/03 - reasonable prices, quality product and fast shipping. I was very pleased with my order and would recommend this vendor.

10/05/04 - Just received my second order from this vendor. Order went smooth. Ordered on 9/30, received FedEx notification of shipment & order arrived within 5 days. Once again was very pleased with my order and would recommend this vendor.
"

Detailed Review Benchmark + -
Overall quality of the company
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process