"Guy at the counter was very helpful."
"Ordered parts on-line. Received an e-mail when order was ready for pickup. Arrived at dealership and greeted by employees who made me feel like I was important. Employees were courteous and helpful. Answered all my questions. Great job! "
"I have been buying my Toyota parts for my personal vehicles for years and my experience has only improved over this time. Fast, fair, and efficient, Thanks Jim Deirringer!"
"My on-line was ready for pick up on time."
"Excellent service. Item was shipped the same day and received the following day. Doesn't get better than that."
"Website accepted Payment for replacement hubcap then informed me the hubcaps have been out of stock for months!"
"Advertised oil on sale, let me place order (with shipping), did not have it in stock, and said they don't ship oil anyways."
"I enjoy doing general maintenance on my Toyota. I only use Toyota parts. Lou Fusz has an exceptional parts department. I am impressed with their knowledgeable, friendly professionals. "
"I bought a set of rotors and brake pads for my 2014 4Runner, if you walked in and purchased the rotors would have been $96, if you buy and pay for online then walk in and pick up they're $62 which is a very good price. My only complaint is finding the Parts Dept, no signage outside or inside until you find the door behind the service desk. Put a couple of signs up and this would be a 5 star!"
"Ordered parts online and they were delivered in 2 business days"
"Service person was very helpful in correcting a problem I made in my order. He was very professional and courteous.
Thanks so much. "
"I'm finding it to be convenient and a good value to buy the parts online and pick them up at the Lou Fusz Toyota parts counter. Best of both worlds."
"Easy to search for a part "
"Fast, easy and saves you money."
"The quality of the part and packaging was very good. However, the order process was flawed and communication from dealer was not good. It really felt like I was being manipulated with half truths. I alerted dealer that the free shipping promo code didn’t seem to be applied (I attached a screen shot showing I had entered it). Dealer confirmed it wasn’t applied, but suggested no explanation or countermeasure. Instead, dealer provided no status because part was ‘not readily available’. The next day I requested to cancel the order, but it was too late because it had already shipped, and charged $86 in shipping. I received FedEx tracking number indicating drop ship from Chicago warehouse. The dealer could have looked at stock status at warehouse to provide accurate status, but didn’t. Part arrived with good quality. The $86 in shipping should have been free, and probably only cost less than $20. Instead, the dealer made a 400% markup on shipping. I understand that many shippers add margin to shipping charges, but 400%? I feel ripped off and will make a point of selecting a different dealer than Lou Fusz Toyota, even if I have to pay more for the part."