"I've had an incredibly positive experience with this furniture store. Not only do they have a fantastic selection of high-quality furnishings, but they also carry all the essentials for fixing any pieces that have seen better days. I've placed numerous orders for my father, and each one has been handled with the utmost care and efficiency. The items arrived in perfect condition, and their customer service is always ready to assist. This store is truly a one-stop-shop for all furniture needs, and I couldn't be more satisfied with their offerings and service.




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"Amazing Experience WILL COME BACK AGAIN!!"

"The Mattress, manufactured by NJ Dream Well Inc, I bought from FurnitureDepot failed in the first three months. I had purchased a bedroom set and kitchen table for about 4K. The middle of the mattress had steep depressions and you felt like you were lying on a slope. It was very uncomfortable. I contacted Edwin at Furnituredepot.com, sent them pictures, and they said they would contact the mattress company in Feb/2020. After months of getting the same response and then hearing nothing I waited until after the pandemic in NY declined and I told them that my patience had run out. These guys nice upfront, but fail with the follow through. "

"DO NOT LET THIS PLACE FOOL YOU - HORRIBLE UNPROFESSIONAL EXPERIENCE
Purchased complete bedroom suite of furniture in April.
Order was paid in full at the time of the order.
Prior to ordering it was confirmed it was IN STOCK by placing a phone call to Furniture Depot (FD) in Rahway NJ located 82 miles from my home (1 hour 25 min drive) During the initial conversation, we were very clear furniture was needed asap. We were told it would be delivered the following week (we ordered on a Friday)
Monday they call and inform they needed to confirm card with a conference call with my bank since we recently moved. That never happened, Instead Chris called us again to ask for a confirmation of my debit card numbers over the phone.
We declined and informed him that we already submitted it online but that we were not comfortable providing that information to the salesman and informed him it already cleared our bank account.(THAT SHOULD HAVE BEEN OUR FIRST CLUE TO THE UNPROFESSIONAL BEHAVIOR THAT WE LATER ENDURED BY FURNITURE DEPOT)
Chris informed at that time we would receive delivery the following week because the delivery route was already planned for the week. (NOT WHAT HE STATED UPON ORDERING)
Entering week 3 after purchase, no furniture, no return phone call.
I sent an email to inquire, FD customer service replied stating that it was agreed upon the delivery time would be 2-3 weeks, that is just one of the MANY UNTRUTHS. The same day Chris calls to explain that Furniture Depot will not deliver our PAID & IN STOCK furniture until they have additional deliveries in our area and we will just need to wait for that to happen but it generally takes 2-3 weeks.
Chris concluded the conversation by stating we would receive a phone call from delivery company by the end of week 3. ANOTHER UNTRUTH.
Left messages for Chris -NO response.
Emailed - NO response.
No call was ever received by Chris or anyone else until the day the furniture was being delivered
Delivery company called and scheduled for a Monday 3-7pm and low and behold it was 6:57 pm when it arrived.
THE DELIVERY GUYS WERE GREAT, We actually felt bad for the two kids being stuck in the middle of such NONSENSE!!
I AM BEING KIND AS I PUT THIS INTO WORDS, BECAUSE FURNITURE DEPOT’S SALESMAN CHRIS MADE THE DELIVERY PROCESS AN ABSOLUTE NIGHTMARE FROM A to Z wasting the time of the delivery guys, customers and the local police with being UNTRUTHFUL, SHADY PRACTICES AND UNPROFESSIONALISM LIKE NOTHING WE HAVE EVER SEEN. THIS COMPANY IS A COMPLETE AND UTTER DISGRACE THAT LACKS IN ALL FACETS OF PROFESSIONAL BUSINESS PRACTICES.

After waiting more than 4 weeks, after our purchase THERE WAS SLIGHT DAMAGE TO 3 PIECES !
Whether the delivery guys called FD/Delivery Company they work for to inform company or just by chance was left unsaid however Chris happened to call us as we were inspecting the final pieces being delivered.

My husband explained our disappointment that 3 pieces had minor issues of damage to Chris explaining clearly the Damage was not caused during delivery, it is definitely a lack in the quality check from the manufacturer.
Chipped drawer and paint flaking from the bottom of the dressers and small dent.
Immediately Chris offered to refund $25 per damaged piece if we decided to keep it (only to recant the offer after it was agreed upon) or we would need to wait an additional 2-3 weeks or more for another delivery of the replacement pieces that AGAIN are IN STOCK because THEY REFUSE TO MEET CUSTOMERS NEEDS or PROVIDE A QUALITY SMOOTH DELIVERY PROCESS FOR DAMAGED ITEMS SOLD. We agreed on the refund and hung up Only to receive another call a few minutes later for Chris recant the initial offer of refunding $25 per damaged piece as agreed. Chris now informs he cannot refund anything for the damages until he spoke with his boss once he returned to the office the next business day. We decided we would keep the furniture, it was told to Chris that it was fine, we would keep the furniture and wait for his call the next day. The experience was ONE UNTRUTH AFTER ANOTHER. We ultimately decided to keep the furniture and have it repaired locally being it was minor rather than wait another month. The $75 would have definitely helped with the cost of the repair if they actually stood behind anything they offer.

Upon completing the delivery it was requested to write the damages found on the delivery slip and sign it. Husband listed the damage and signed the paperwork, the delivery gentlemen left.

Not 5 minutes pass and we received a HORRIBLE UNPROFESSIONAL PHONE CALL FROM BOTH CHRIS AND THE DELIVERY COMPANY DEMANDING US TO SIGN THE SLIPS AGAIN WITHOUT LISTING THE DAMAGES and stated we accept the furniture “AS IS” because by listing the damages it leaves Furniture Depot open to a lawsuit. WE COULD NOT BELIEVE WHAT WE WERE BEING TOLD TO DO. AFTER ALL THE UNTRUTHS, WE ANTICIPATED CHRIS WOULD MORE THAN LIKELY NOT REFUND WHAT WAS PROMISED AND IF RETURNED WE COULD EXPECT EITHER NEVER TO RECEIVE OR EXPERIENCE ANOTHER LENGTHY WAIT WITH MULTIPLE EXCUSESS AND UNTRUTHS BUT NEVER DID WE EXPECT WHAT HE DID NEXT. HE ASKED FOR US TO CROSS OUT WHAT WAS WRITTEN AND WRITE ACCEPT THE DAMAGES AS IS AND SIGN.
IT GETS WORSE ONCE WE Absolutely DECLINED
CHRIS AND THE DELIVERY COMPANY BEGAN Calling multiple times THREATENING US.
They said we are keeping furniture that did not belong to us and threatened us. When they did not convince us to accept the damaged furniture it AS IS THEY THREATENED TO CALL THE POLICE AND DEMANDING US TO RETURN THE FURNITURE WE JUST HUNG UP. TO US THEY SOUNDED LIKE RIDICULOUS MORONS.
Chris called again only to state that the delivery company is in route to pickup the furniture because we refuse to write we accepted it “AS IS” and inform he called the police because we refused to hand over the furniture we paid for. He stated the furniture belongs to the furniture company so our refusing to hand it over was theft of FURNITURE DEPOTS property. We actually laughed at his tactics because it was so unbelievable.
Ten minutes or so goes by and the delivery gentlemen returned. They were just as confused and disturbed by the actions of FURNITURE DEPOT.
WE REFUSED TO GIVE THEM ANYTHING ESPECIALLY WITHOUT A FULL REFUND FIRST.
And a few minutes later THE POLICE arrive.
As we already knew, the officer could not do anything to help them. It was our property, we purchased from Furniture Depot and if they wanted it back it was a civil matter. We felt terrible that with all of what is going on in the world Furniture Depot resorted to waste the time of our local PD on something so absurd and ridiculous.
THE DISGUST WE HAVE FROM THE HORRIBLE ACTIONS & BUSINESS TACTICS FROM FURNITURE DEPOT’S CUSTOMER SERVICE, DELIVERY COMPANY AND SALESMAN CANNOT BE STATED IN WORDS.
WHAT A DISGUSTING PRACTICE FOR ANY PAYING CUSTOMER TO ENDURE.
SHADY, UNTRUTHFUL, UNPROFESSIONAL EVERY STEP OF THE WAY !!!
I am not one to review any company negatively but this was WAY OUT OF LINE & THE MOST UNPROFESSIONAL DISGRACEFUL PURCHASE EXPERIENCE WE HAVE EVER DEALT WITH.
I WILL NEVER RECOMMEND NOR PURCHASE ANOTHER THING FROM SUCH A DISGUSTING COMPANY THAT PRACTICES THE WAY THEY HAVE. SAVE THE AGGRAVATION and SHOP ELSEWHERE. "

"damaged furniture and harsh policy."

"Wish I could give the company 0 stars. I ordered this item on Nov and was promised for delivery in December. Guess what the customer care calls me and tells me that They couldn't ship it because the Truck was FULL!!!! have anyone heard this lame excuse? Never buy from here. buyers beware, this site is a scam. I moved to a new home and now without a bedroom set."

"Very disappointed with sofa.would not honor warranty.Buyers be aware!!Danville Va."