"Terrific when you use a very high quality image. Stands by product."

"I got an offer through Groupon for a Full Metal Picture. I was soo anxious to get it in the mail but when I did, and I finally opened the box to see a beautiful metal print with a nice puncture in it!
The picture was shipped in a thin box with two little wooden pieces in it, to prevent the picture from being close to the sides of the box I'm assuming. But only one of the wooden blocks were in place, the picture was only wrapped once in a very thin bubble wrap and the picture was just sliding around in the box. I believe that it was very poorly wrapped and secured in the box for shipment, which caused the damage of the picture.
So, upon accessing the damage, I emailed FullMetalPhotos.com to explain my problem without any response back from anyone. I even offered to send them picutures, that clearly shows the damage that was done to my metal print. Here we are several months later with still no response or care, concern, or any offerings from the people at FullMetalPhotos.com. I don't believe that their customer service level is where it needs to be!"