"We're moving from California to Indiana and needed our current subscription held a couple of weeks while we move across the country. Diana S. was fast and had me all set up to re-initiate the shipments when we get settled in our new home. Thanks so much."
"Nikki was really helpful sorting out my discounts! She went above and beyond, I'm glad I reached out."
“Yay, Nikki for taking such good care of you today, Bea. Thank you for your review, and I'm very pleased that you're happy! ”
"Diana was helpful when I needed an account credit balance processed back on my card. Thanks for helping me in a matter of minutes."
“Hi there and thank you! I loved your review and I'm so happy Diana provided you with quick, efficient, and professional service. I'll be sure to share your review with Diana! ”
"Was able to solve my issue with no problems at all!"
“Hi there and thank you for your kind review! We're very happy we helped you in an easy-peasy manner. Thank you for sharing your experience. ”
"I wrote to Freshly about an order being charged to me and sent after I had canceled my account. I had thought maybe it was my fault - which it was since I accidently re-activated my account when clicking on a promotional email that I wanted to read. Customer Service Representative, Marge S., responded to my email, canceled the order, and put in an order to refund the money. I will definitely re-activate my account when my financial condition improves in the coming months. Thank you, Marge S., for being so helpful."
“Hi there! Thank you so much for sharing your delightful experience with Marge S. I'm glad to hear you were able to get the subscription concerns squared away and we look forward to having you back! ”
"Nikki was very helpful in hearing my problem through the chat. Nikki resolved it within 15 minutes and assured me that I’d receive a credit on my future account orders. I appreciated the efforts to please a diligent consumer."
"Nikki was very quick and professional in handling my concern, despite canceling a delivery. The service here beats Amazon for sure!"
“Peter, you are so kind. Thank you for the lovely review and compliments for me to share with Nikki! I can tell you....we appreciate you! ”
"went above and beyond when i had a question about my order"
“Hi there and thank you for your wonderful review! It certainly appears that Alejandra did well by you today and treated you right. I will be sure to pass along your kind review which will be welcomed with a smile. Thank you, thank you! ”
"Thanks to Josh at Freshly for helping me out with an order issue. I had meant to cancel for the week as we would be out of town. I forgot. I thought I had to change the address but he was able to cancel and provide me a credit to use for my next order. Love this food and love the customer service provided by Josh."
“Wow! I'm glad that we made it right on time -- all thanks to Josh for a job well done. Sure he and the team will be pumped up to hear about this review. Thank you for the 5-star rating, Karen! ”
"Hi Josh was very helpful today I thought I changed the meals for my next weeks order but maybe I didn’t save it or the was a clinch in the system and he changed my meals for next week didn’t know that was possible I would of taken the order as is if he couldn’t do it way to go Josh I love freshly "
“Oh WOW -- indeed, a 5-star worthy customer service from Josh! For sure, your kind words will make his day. Thanks for reviewing us, Sean!
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"Nikki answered my question right away and I was able to move on! thank you so much."
“Hi there! Thanks so much for leaving this fantastic review of Niki! I know she'll appreciate receiving this great feedback. ”
"I chatted with Josh and mentioned a promo code I'd like to apply. He said the one I'd heard about didn't work for my account, but found me another one of equal value and applied it for me. Great help! Thank you."
“Yay! I'm so thrilled to hear that Josh did a job well done helping you today. Definitely worth a 5-star rating. Thank you for choosing Freshly and for reviewing us - We're here for you 24/7! ”
"Jess was amazing! She was super helpful and very fast. She was great!"
“Zach, when I hear words to describe our customer service reps as being amazing, super helpful, and fast, I'm a happy camper. Thank you very much for shedding some holiday spirit and kindness upon Jess today. I love our Freshly family members! ”
"Nikki was very helpful and polite. Helped me figure out the right plan for me. Thanks! "
“Adam, I love to hear that Nikki was helpful to you in deciding which meal plan worked best for you. Thank you so much for your kind review and for taking your time to shower some praise upon Nikki. I can guarantee you she'll love your words of encouragement. ”
"Quinn was very cooperative in understanding your poor policy of substituting without emailing or calling"
“Bruce, thank you for your honest review! I'm sorry to hear about any troubles had with receiving a meal you weren't prepared to receive. We try our best to let our customers know of any change to their order. I'm glad to hear Quinn was very understanding and cooperative with this matter. ”
A rep from Freshly, socialsupport, has responded:
“Hi there! Thank you so much for your lovely review. We're so glad Diana was there to make things easier for you! Please be safe on your moving journey, and feel free to reach out if you need help! ”