"The absolutely worst company I have ordered from! The company took a long time to process the order. They shipped it FEDEX and I did not receive it. FEDEX stated it was delivered but I was home all day and it never came. I tried to resolve the missing package with FEDEX but the shipper must submit the forms. I contacted Fresh Health Nutrition by website, phone, and email- multiple times. The company refuses to fill out the form with FEDEX. I email the directions on how and when the company needs to submit a missing delivery form and they continue to refuse. Per FEDEX website- Smart Post
"The tracking number that you entered is for a FedEx SmartPost shipment. Only the company that shipped you this package can file a claim on it, and the claim cannot be submitted online. If you are the shipper, please refer to filing instructions at fedex.com/us/smartpostguide and select 'Tutorials'. Quick FedEx customer support, with shipping and delivery help at your fingertips."
I reported the company to the BBB but they do not care. FHN has many complaints with the BBB. FHN has made no attempt to rectify the problem and will not refund my money. The order was placed on Saturday 04 March, 2023 PACKAGE RECEIVED BY FEDEX LIVONIA, MI 3/28/2023 4:37 PM. DELIVERED
Zephyrhills, FL US 4/1/2023 at 11:25 AM. No delivery address was provided. No picture of the package on my porch was provided. Just delivered to my town."

"I ordered 4 unflavored protein.. I was sent 3 chocolate and 1 unflavored.... I tried calling no one picks up the phone .. horrible customer service . Stay away from this site"

"Wish I had seen all these bad reports BEFORE I ordered. 4 tubes of toothpaste. I received the order and opened the box only to find 3 tubes. I sat down and sent an email telling them what ahpphappened and a couple of days later received an email asking me to take a pitcure of the box the toothpaste came in relfecting the label. I did so and about a week later I received an email telling me that the packer who placed the tubes in the shipping box wrote down that they had placed 4 tubes in the box and that they went to FedEx who had weighed the box and the weight of 1.7lbs. was correct for 4 tubes. They essentially called me a liar about a $3.00 tube of toothpaste and refused to make it good! YOU HAVE BEEN WARNED!!!!"

"After I ordered I followed up twice for a delivery date with no response. Finally alerted my bank & they credited my account. After that the delivery finally arrived. Now they’re threatening a collection service for $31.69 yet they don’t answer their phone and refer me to their website. This appears to be a business run out of a home or maybe even a backyard. Avoid, no matter what. "

"I placed an order and waited 2 weeks. I did not receive an order confirmation or any shipping update yet my credit card was charged. I emailed customer service to tell them to cancel the order and the email came back undeliverable. Scam. "

"Never got my order. Beware this is a fake scam company."

"I wish I had read before purchasing. Going on close to a month now and nothing. No response, not answering calls, and no product. Find it elsewhere!"

"THIS PLACE IS A SCAM DO NOT ORDER!!!!!!
I had placed an order in January of 2020. After being sent the wrong product, attempting to exchange multiple times, being told I couldn’t get a cc refund and was being sent a money order I never received, I contacted the better business bureau. There response below


Dear A....:

This message is in regard to your complaint submitted on 1/6/2021 against Fresh Health Nutrition. Your complaint was assigned ID....

BBB made several attempts to contact the business regarding your complaint and has received no response. Your complaint will now be closed by BBB, indicating that the business did not respond. If we receive a delayed response from the business, your complaint will be reopened and the response forwarded to you.

This complaint will be reflected on the company's BBB Business Profile with the following language: "The company failed to respond either to the consumer or the Bureau to the complaint(s) filed."

Thank you for informing us of your experience with the above company.

Regards,

Better Business Bureau
Candice Rugenstein
Customer Engagement Team Lead
Phone: ***-***-**** Fax: ***-***-****
****@****"

"I just disputed the charges for a large order, it never arrived in 15 days an when I called them twice the products were out of stock. Just read the negative reviews and I realized I was scammed. Please don’t waste your time with this fake company."

"I ordered from Fresh Health Nutrition two (2) times. The first time they noted they couldn't fill the order due to lack of stock. That was over 45 days from my order date. I gave them the benefit and tried a second time. "Repeat Performance" !! Again after 60 days and several attempts they cancelled my order with some feeble excuse. There are other reputable sources. Try them instead.
"

"I ordered product back on March 18th and I have never received the product e-mailed them 3 times i received no response no product and NO REFUND.....Reporting them to BBB and putting a claim against them...SCAM"

"I searched for a particular sunscreen and this store came up with a great price. I ordered, they charged my Card and never got my stuff. I have emailed and called to no success. They answered the phone once and said it would be on its way immediately and they would send a confirmation to my email, nothing ever came. Several calls since then with no answer or response. The “Supposed” office and warehouse are less that 15 miles from my house and I offered to pick up my order. They refused due to Covid concerns.

Five weeks now!
No product
No credit
No response
"

"Ordered my products 5/24, here it is 7/4 no product. Have sent 2 unanswered emails.
Have now asked for refund, we'll see. Doubtful. Stay away from this company. Wish I had looked up reviews before using them, lesson learned."

"Placed my 1st order April 8th, and gave a credit card that expired 4/30/20. Idiots didn't try to process until May 8th, of course it was declined. Why couldn't they have called me???
Placed the order a 2nd time on May 25th and used a completely different credit card which is more than good. Supposedly they tried to process on June 25th and claim my card was declined, which is impossible!!! So, they cancelled the order a 2nd time, again without making any attempt to reach out to me.
Before I found this site I placed the order a 3rd time today using again, another completely different credit card. Wonder what happens this time? I know better than to expect any information for at least another month.

I sure doubt I will ever see the product I ordered! I would not recommend this company to my worst enemy!!!!!!"

"Do not order from this company. I ordered May 28th and can't get anyone to respond to a phone call or email about the items that I have yet to recieve."