"Wanted to purchase some glasses that had been discontinued, I couldnt find them anywhere but framesemporium. After making the purchase,,,that sceen said it charged 0.00 which was weird, so i figured the website wasnt working. I rarely use my credit card( maybe 1 time every 3 months, other wise i use my debit card)...but wihin a few days my credit card was being all around the world, from islamabad, to luxemburg ...also they made a fake credit card and tried to go into stores like dominos and footlocker to make purchases...over 33 transactions were made in 1 day within a few hours. When the bank called I was shocked, up to the point of shutting off the card, while on the phone with the rep, whoever was still trying to make online purchases. I am 100% certain, my info was stolen by framesemporium.,
Words of wisdom, buy from amazon or ebay with buyer protection"
"Do not order from this company, i was so happy to find the glasses i had been looking for for a great price and authentic. Got a email the next couple of days saying they were not available. They still have the same glasses on the website saying available. Wish i had read the review before ordering. "
"I have had the worst experience from framesemporium.com
When I placed my order I was thrilled to find a great price on a pair of glasses priced almost double through other retailers. However, when my order was placed, I recieved no email confirmation whatsoever. No shipping notification, reciept, or any correspondance from the merchant. I waited almost a month to recieve my order, as I had seen the charge come through on my credit card for the glasses. The order never arrived. When I reached out to the merchant through their customer service phone number, the phone rang and rang with no answer. I called 3 times and was finally prompted to leave a voicemail after waiting on hold 5 minutes. Instead I attempted their "online chat" only to find that no one was online and I had to send an email. I finally recieved a response that my glasses had been shipped with no further information, no order confirmation number, no help or reference in finding this "shipped package" that never arrived. I ended up filing a dispute with my credit card company to get it resolved."
"I had never ordered glasses online before. I thought it would take forever to get my order, that the glasses might arrive broken and I would go through a frustrating procedure to get them replaced, etc. etc. etc.
But to my surprise, they came fast, not broken, and the quality is what I had hoped for. Thank ShadesEmporium. You made my day. I will definitely refer you to my family and friends."
"TERRIBLE!!! DON'T SHOP WITH THEM WHATEVER YOU DO. Here are transcripts of my online conversations with them. It took almost one month for me to finally decided to cancel my order.
Though they admit they took LONG to get my order to me and even let me know what's going on, they still want to charge me a $35 cancellation fee.
ORDER:
Hello Daisy!
We are delighted to inform you that your order with FramesEmporium has been received successfully and is in the process of being carefully plucked from our shelves. We will email you with a confirmation and tracking number as soon as we ship your order. Please allow 3-4 business days for your order to be processed.
Here is your order reference number:
Order Reference Number: EF7789
Your Order Information:
Items Ordered: 1
Total Charged: $229.82
Your Billing and Shipping Information:
Shipping Method: Ground (6-9 days from ship date) FREE
Date Ordered: 02/15/2012 23:34:56
CHAT #1:
Chat Transcript
Visitor: daisy
Operator: Stacy
Company: shadesemporium
Started: 24-Feb-2012 2:34:42 PM
Finished: 24-Feb-2012 2:42:41 PM
2:34:42 PM: daisy: I have not received any more information on my order since I placed it. Where can I find out information on it? It was placed on 2/15/2012 and I have ot received any email updates to even inform me if it's been shipped out
2:34:53 PM: * Call accepted by operator Stacy. Currently in room: Stacy, daisy.
2:35:19 PM: Stacy: hello
2:35:50 PM: Stacy: What is your full name?
2:36:08 PM: daisy: daisy samaniego my reference number is EF7789
2:38:49 PM: Stacy: The glasses are coming from the manufacture in Italy. They will be shipped to you within few days. As soon as we do that, you will receive a confirmation email with tracking number.
2:40:52 PM: daisy: so in a few days means they will be shipped by next week for sure?
2:41:34 PM: Stacy: they are scheduled to arrive to our warehouse during next week
2:42:35 PM: daisy: okay thanks. I'll get back to you guys if I don't get a tracking number by next week. Thanks for your time
CHAT #2:
4:14:03 PM: daisy samaniego: REF# EF7789
THIS IS THE SECOND TIME I AM CONTACTING YOU GUYS ABOUT MY ORDER WHICH I PLACED 16 DAYS AGO. I STILL HAVE NOT HEARD ONE WORD BACK FROM FRAMES EMPORIUM. NO EMAIL TO TRACK MY ORDER, NO EMAIL LETTING ME KNOW MY ORDER IS TAKING LONG BECAUSE THIS AND THAT. I AM CURRENTLY ON HOLD WITH FRAMES EMPORIUM ON THE PHONE NOW FOR 13 MIN OF SILENCE. ALL I DID WAS GIVE THE "REPRESENTATIVE" MY REFERENCE NUMBER AND SILENCE SINCE THEN.
I AM EXTREMELY FRUSTRATED AS I'M SURE YOU CAN UNDERSTAND. I REALLY NEED SOME ANSWERS FROM YOU RIGHT NOW PLEASE BECAUSE I AM SO DISAPPOINTED WITH THE SERVICE TREATMENT I AM RECEIVING FROM YOUR COMPANY.
4:14:08 PM: * Call accepted by operator Stacy. Currently in room: Stacy, daisy samaniego.
4:14:30 PM: daisy samaniego: 15 MIN ON HOLD NOW AND NOT ONE WORD STILL
4:14:45 PM: Stacy: hello
4:15:23 PM: Stacy: we are still checking about your order with the manufacture
4:15:36 PM: Stacy: we ordered the glasses from Italy
4:16:39 PM: daisy samaniego: I JUST GOT HUNG UP ON SO I NEED A BETTER ANSWER THAN "WE ARE STILL CHECKING ABOUT YOUR ORDER WITH THE MANUFACTURE"
4:18:07 PM: Stacy: Your order is scheduled to arrive to our warehouse within few days during next week. We will ship it to you with FedEx 2nd day at no charge to make up for the delay.
Visitor Details
---------------
Your Name: daisy samaniego
Your Email: ****@****
Your Question: REF# EF7789
THIS IS THE SECOND TIME I AM CONTACTING YOU GUYS ABOUT MY ORDER WHICH I PLACED 16 DAYS AGO. I STILL HAVE NOT HEARD ONE WORD BACK FROM FRAMES EMPORIUM. NO EMAIL TO TRACK MY ORDER, NO EMAIL LETTING ME KNOW MY ORDER IS TAKING LONG BECAUSE THIS AND THAT. I AM CURRENTLY ON HOLD WITH FRAMES EMPORIUM ON THE PHONE NOW FOR 13 MIN OF SILENCE. ALL I DID WAS GIVE THE "REPRESENTATIVE" MY REFERENCE NUMBER AND SILENCE SINCE THEN.
I AM EXTREMELY FRUSTRATED AS I'M SURE YOU CAN UNDERSTAND. I REALLY NEED SOME ANSWERS FROM YOU RIGHT NOW PLEASE BECAUSE I AM SO DISAPPOINTED WITH THE SERVICE TREATMENT I AM RECEIVING FROM YOUR COMPANY.
CHAT #3:
Chat Transcript
Visitor: daisy
Operator: Stacy
Company: shadesemporium
Started: 13-Mar-2012 3:43:23 PM
Finished: 13-Mar-2012 4:00:41 PM
3:43:23 PM: daisy: Order Reference Number: EF7789
I need to cancel my order. It has been almost 1 month since i placed my order and i have yet to even recieve a tracking number. I keep getting the run around.
I spoke to Ana Bamks at 12:40pm on 3/13/2012 she said I had to send an email which i will be doing right now.
I will not pay the $35 cancellation fee because you guys have been giving me nothing but excuses. I am extremely disappointed with the service I have recievd from Frames emp
3:43:28 PM: * Call accepted by operator Stacy. Currently in room: daisy, Stacy.
3:44:03 PM: Stacy: hello
3:45:48 PM: Stacy: Your glasses are coming from the manufacture and arriving to our warehouse tomorrow, it means we will ship them to you tomorrow. If you want to cancel the order, we will have to charge you $35 cancellation fee, because it is almost process, the glasses were ordered specially for you.
3:47:39 PM: daisy: I will not pay the cancellation fee. You guys have done nothing but lied to me and I have the transcripts to prove it.
3:48:16 PM: Stacy: We gave you the information, we've been provided with the manufacture
3:49:01 PM: Stacy: Your order will be ready to be shipped to you tomorrow
3:49:26 PM: daisy: I will report you guys to consumer reports and the better business beureu
3:50:25 PM: daisy: it's nerve wrecking to wait and wait for an online shopping company
3:51:03 PM: daisy: it's hard enough to trust online shops and not be scared to purchase items with the fear that they are fake or will take your money and run.
3:51:08 PM: Stacy: We again apologize for the inconvenience, but we can not wave the cancellation fee for you because the glasses are coming specially for you. We can offer you 2nd day shipping and you will receive the glasses by Friday
3:51:27 PM: Stacy: Your card has not been charged yet
3:52:02 PM: daisy: you guys have not been helpful at all and I will be reviewing you online as much as possible to expose the difficuties I have experienced with your company.
3:52:57 PM: daisy: I already spoke to my credit card company and I will dispute any charges that come my way from frames emporium so feel free to charge my card but I will not pay the fees
3:53:33 PM: daisy: It's only $35 but I refuse to give any money to a corrupt, decieving company as this one.
3:54:03 PM: daisy: I have been without my glasses for far too long for trusting your company.
3:54:39 PM: daisy: Do not ship the glasses out to me. Feel free to charge me the $35 fee and I will deal with my cards dispute.
3:55:26 PM: Stacy: Please, send us an email to cancel your order and you will receive a confirmation within couple hours
"