"I am always surprised by how much money I can save buying online. My experience with frames by mail was superb. I got my order quick it was shipped and very unique wrapping that protected my frames. I saved 50% by shopping online I can't wait to do it again thank you frames by mail!"

"Awful experience. I ordered a custom frame (total cost $110). It arrived 1) broken and 2) with the wrong matte size.

I emailed them to ask for a replacement (ie a frame that was not broken and with the matte size I ordered) and they told me I would have to mail them the the broken frame in order to get it replaced.

The frame, being as large as it was, would have cost me $50 to ship back to them.

Will NEVER use them again. Such a shame, as I had previously bought from them and had positive experiences."

"I had been a loyal customer of Frames by Mail for many years. Have purchased more than a dozen frames over the past 5 years. NO MORE... They managed to screw up my last two orders a number of times. I asked Anthony for any credit on future orders for my troubles and got no response. I now use Web picture frames in Oregon and they seem to be much better!"

"I ordered from FBM as my dad had purchased a frame there previously and been satisfied with the result. I had an odd-sized poster and getting a custom frame here was much, much cheaper than going some place like Michael's. Anyway, the short of it is that the plexiglass was cut to the correct dimensions, but the length of the individual frame pieces was off by about an inch. I called the company to let them know of the mistake and a replacement was sent immediately. It arrived and was measured perfectly to the ridiculously specific dimensions I had ordered. The quick response and turnaround, aside from the solid product, made for a satisfying experience."