"Cute idea, mine came broke, smells of faint dish soap. Jewlery was ok. "
"I've been a member for over a year and the last 2 months I've received duplicate candles and bath bombs!!! Plus they both were the wrong size as well!! If they don't fix the problem I will unfortunately have to cancel my subscription !!"
“Hi Catrina,
It was a pleasure speaking with you earlier today. I'm glad we were able to provide some clarification regarding your account and rectify the issues with your recent orders.
During the transition to our new system, it appears that a few sets you had already received were inadvertently missed by the algorithm. However, please rest assured that we have taken note of this and will promptly process replacements for you. Additionally, as we discussed, I would like to provide you with some valuable information on how to access and utilize your customer portal effectively. This portal will allow you to have complete control over your monthly orders. You'll have the freedom to easily swap out sets for different ones, add additional items to your orders, and make any necessary updates to your account—all at your fingertips.
If you have any further inquiries or require further assistance, please do not hesitate to reach out to me directly. I am more than happy to help.
Best regards,
Leonard Gonzalez
Customer Care Manager
Fragrant Jewels
Address: 2417 East 24th St. Los Angeles, CA 90058
Website: www.fragrantjewels.com
Email: leonard@fragrantjewels.com”
"I’ve purchased from FJ from the beginning. I loved there was always something new, especially the bath bombs. The last two years have been very stagnant. I’m trying to stay a faithful FJ customer, but anything New now is a raity , I’m still purchasing my favorites and unfortunately getting the same rings over and over. Trading with my IC family is almost impossible now since we’re All in the same situation. We’re loyal BUT… we’re also Very frustrated.
Fresh and Change, put this on your agenda! Before it’s too late
"
“Hello Becky,
Thank you for taking the time to speak with me today. It was a pleasure discussing your feedback, and we sincerely value your input as we continuously strive to enhance our service and provide exceptional customer experiences.
We are truly grateful for your loyalty and the fact that you have been a valued customer for over 7 years. Your support has not gone unnoticed, and we would like to express our heartfelt appreciation for standing by us during the recent transition of ownership. We are thrilled to share that exciting new developments are underway, and we look forward to sharing them with you.
As promised, I will personally email you to address your concerns and arrange for the replacements we discussed during our conversation.
If you have any further questions or concerns, please feel free to reach out to me directly. I am here to assist you.
Best regards,
Leonard Gonzalez
Customer Care Manager
Fragrant Jewels
Address: 2417 East 24th St. Los Angeles, CA 90058
Website: www.fragrantjewels.com
Email: leonard@fragrantjewels.com”
"The smell of the candles and the bath bombs never failed to amaze me, but the quality of the jewelry is very cheap. A major downside to the subscription was there wasn’t an option for Sterling, and even the coating on the sterling silver jewelry that I purchased has chipped and worn off.. if you want decent jewelry, this company isn’t for you. But if you are solely interested, in the smell or aroma’s, they deliver in that aspect."
"Always order mystery candle and 3 different orderes I received tr he came candle! 2 of which gave me the same ring. And none ever value over 25 dollars. I order A LOT to. And the rewards had better rings to cash your points in for, now it's just necklaces or perfume. Very disappointing. For the prices to rise, I needed more to continue to spend the amounts I do monthly "
"I've gotten the same candle a few times...I feel they should switch it up."
A rep from Fragrant Jewels, LeonardGonzalez, has responded:
“Dear Ivylyn,
I wanted to extend my gratitude for taking the time to speak with me the other day. I am delighted to learn that our customer service team was able to assist you promptly by sending a replacement for the issue you encountered. Your feedback is invaluable to us, as it allows us to identify any shortcomings and take appropriate measures to prevent similar occurrences in the future.
Please know that we are here to address any further questions or concerns you may have. Your satisfaction is of utmost importance to us, and we are committed to providing you with the best possible service.
Once again, thank you for your cooperation and understanding. We look forward to serving you again in the future.
Best regards”