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Product & services pricing
3.44/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.75/5
Customer service:
3.75/5
Return/Replacement policy:
3.34/5


1/5

2024-04-21

Bad customer service after sale

"Such a bad service. Bought cardo devices that keeps cutting off for no reason. They left me dealing with Cardo directly for 3 months (still not working properly). They didn't want to take the devices back. They were unable to solve the issue. The even said to submit a contestation with my credit card. And offered 40$ in store (when I bought the devices for 640$). They also said to sell it back on Marketplace (and I would have to absord the lost of selling it). They are laughing in my face. Run away from this company, don't let them get you too."

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5/5

2024-04-14

Excellent customer service and cheap prices

"It took me 3 tries but thanks to Fort Nine I got an excellent helmet for cheap. I thought my head was completely oval so they sent me a list of helmets. I bought one and it was too tight on the ears. Then I asked for intermediate oval and they sent me a list for that. Still too tight on my ears. Finally they sent a list of 3 intermediate oval helmets which were wider on the sides. The one I picked fits great. It is a very good helmet for a low price. Also bought summer riding gloves which are excellent. The reviews said to order a size bigger. I normally take XL gloves so I ordered XXL and they fit perfectly. The fingers are a bit too long but that doesn’t bother me. They are a bit tight putting them on but I know the leather will get a bit bigger over time. Have air hole vents and good protection on the on the outside of the gloves. Are also touch screen enabled but that isn’t important to me. "

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5/5

2024-04-07

Fantastic online retailer.

"FortNine has good prices, a great selection and ships promptly. A recent return request was handled flawlessly. Great experience to date."


5/5

2023-12-29

I excellent customer service

"First time using fortnine.ca. Ordered some new snowmobile gear some better prices showed up on their website and on another. I emailed about price adjustment and matching and within couple hours I had refunds for the difference. Would highly recommend fortnine.ca "

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5/5

2023-11-08

really outstanding service by Fortnine

"Hi,
we are in 2023... rare are the occasion were you would get such an excellent service from a company.
I had a defective product within a year and with their support, I succeeded to be fully satisfyed of the fix.

I will recomand them in every occasion to all of my multiple motorbike friends. Bravo !!!
"

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5/5

2023-10-18

I love FORTNINE

"I think my only criticism is that….. I wish FORTNINE was a store, where I live. Like a big giant building the size of Wal-Mart open 24/7 I could go to instead of ordering online…. But then I would be broke.
I’ve been ordering since I started riding almost 9 years ago.
I love the selection. The price. They always ship immediately. Wait time is minimal. And the service can’t be beat. Anytime I’ve had an issue it was always unrelated to FORTNINE or any service they provide yet as the reseller willingly take on the responsibility and provide you with a response you feel good about.
I ordered a visor and some of the tinting peeled. It was covered by ICON so FORTNINE stepped up.
If you have a motorcycle and live in Canada. Order from these guys. You will be happy you did.
"

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5/5

2023-10-15

Great products & prices. Excellent customer service!

"Love Fortnine. Their prices agre great. Sales are amazing. I've saved so much. What's most impressive is the excellent customer service. I made a mistake and placed an order for an incorrect item. I emailed customer service and they responded promptly, even over the weekend. They're accommodating and solved the issue (that I made) immediately. Will keep coming back because of the great prices and sales. Will gladly refer to many others because of the customer service!"

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5/5

2023-10-03

Très satisfait

"J’ai reçu de la part de Fortnine un service après-vente exceptionnel
Suite a un bris dur un équipement que j’ai utilisé pendant 1ans et qui s’est abîmé, Fortnine se sont bien occupé de moi pour contacter le fabriquant et me le faire remplacer sans aucun frais
Très très satisfait de leur service après-vente professionnel
"

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5/5

2023-09-26

Best service ever!

"I had a helmet on order and it wasn't available in time so they called me and made sure that I had another helmet in time to complete my DH season ! Chris was a real MVP he made it right and im super happy I'll get to ride my bike!
"

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5/5

2023-09-18

Skull

"Fast delivery, product fit perfect. Great staff to deal with. "

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5/5

2023-08-20

Great customer service!

"I've been a FortNine customer for many years. Recently, I had a problem with a tire purchased from FN, and contacted customer service about it. After I sent them proof of the issue, they promptly sent me a replacement at no extra cost (it was in perfect condition). Their prices are great and service is excellent...highly recommended! "

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5/5

2023-08-17

Windshield Replacement

"Excellent service and quality product from start to finish. Ordered a windshield for my 89 Goldwing GL1500 and 3 days later it was on my bike. Amazing!! Looks awesome and so pleased with the fast service and will be my go to for parts and accessories going forward. Shipping was so inexpensive as well. None of this ordering from the USA, waiting weeks to get it and exchange rate, and ridiculously expensive shipping. You need to check them out!! "

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5/5

2023-07-28

siera outboard bearing

"fast delevery and good service
"

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5/5

2023-07-20

A+

" Have been ordering parts from fortnine for years.. they have always provided great service and great prices."

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5/5

2023-06-09

Buying experience

"Great prices, fast turn around and amazing post purchase customer service. Fortnine definitely removes the need to shop around for an item. "

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