"Ordered a puzzle Nov 23 as of December 17 have not received it. Opened a dispute with PayPal. Company does not respond to emails. Do not order from them!"

"I ordered a print without a frame. It was 70.00. It stated that it would be shipped in a tube. It was not. It was rolled in a long cardboard box. Of course, it was crushed. I contacted them through email. No response. I called the following day. They said they would send me a new one. I received the replacement, crushed again and in even worse condition. I called and was spoken to like I was an idiot and then, subsequently, hung up on. That awful person hung up on a paying customer who has spent over 500 with them in the past. They lost this customer. I sent photos of both damaged prints. I called again. The very arrogant and rude person on the other line left me in complete silence for minutes on end. Long Silence. Felt like we lost connection. I said,"Hello?" - nothing, still silence. Hello, again and finally he said very rudely "I'm just some doing something here" - I have no idea if I'm getting a replacement or my money back or anything. Then he says, " you will get an email, IF THEY Okay the REFUND OF YOUR MONEY." I said, "What if they won't!" and he said, "I DON'T KNOW" How's that for customer service. This was a gift and now I will be going out tonight to purchase something else and still in the hole. They have the absolute worst customer service and I will never be duped again. I gave them money and I have nothing and no way of knowing if it will be fixed. Still no response from the emails either. Do not waste a dollar with this company."

"Absolutely horrible company. They do not print according to their schedule and cannot even get the shipping methods right. Both of my orders were completely incorrect and were shipped a diff method than I purchased. Do not trust this company they will totally screw you over every time!!"

"FineArtAmerica advertises that they will refund a purchase if for any reason the customer is unhappy with it. BUT this is NOT true!
If you try to get a refund, then you will be given one excuse after the next for their failure to do it.
You really MUST telephone them at: ***-***-****.
But even with that: I was given lies and runaround. So one must continue trying via telephone.
"

"This is an awful service and website, I would very strongly advise not to buy from them at all and find another store or website to buy art from. My mam ordered a Jack B. Yeats canvas of The Liffey Swim for my Dad as a Christmas present on the 7th of December, allowing plenty to receive it for Christmas. After receiving no word on the whereabouts of the canvas, we had to email multiple times in which, we had to reconfirm our address and they stated a replacement was on the way. However, we have received no word concerning the whereabouts of the canvas since the 15th of January and it is the 29th of March now. We have sent multiple emails regarding the canvas to no answer and have not been refunded the money we paid either. We have been informing and warning our family and friends to avoid this service, as the customer care and service have been absolutely disgraceful."

"While going through some of the online sources that sell prints, I came across fineartamerica.com and was immediately interested in what they were offering. In their description, fineartamerica.com claimed that they were using Blockx for their prints. From what I had gathered, I knew that this was an incredible brand and I decided to make the purchase.
It has only been two months since I bought the six prints and I have already moved four to my cellar as they are really faded and look very different from what I bought. The white sections of the artwork have yellowed while the red parts have really lost their brightness. I have tried several times to get in touch with fineartamerica.com but my emails go unanswered. I called a few days ago and forwarded my complaint but have received no reply ever since. fineartamerica.com is a terrible company and I am very upset.
"

"Avoid this company. They are Dishonest

After a little back and forth between myself and the owner Sean, regarding their poor artist/client service, I closed my account with Fine Art America.

They sold one of my prints and never paid me for the sale. This is theft, and it's quite obvious that the folks at Fine Art America were trying to stick it to me for complaining.

This is a serious matter, not paying artists when a sale is made. They've been non-responsive to my queries in the time since the sale.

Bottom line, if you do business with these folks as an artist, expect them to eventually stick it to you as well. They are dishonest."