"Horrible, horrible customer service. After they sat on an order for weeks, charging the full amount to my credit card immediately, and never sending even an order confirmation email, I criticized them in an email and they immediately replied with nothing but a cancellation and refund invoice. No explanation, no apology.

That kind of arrogance, from a small company that otherwise gives off the usual rhetoric about how much they care about their customers, and so on, is why they don't deserve your business."