"Warning Fausink may now be operating as KBAuthority.com. Be careful when ordering, I for one will not get burnt by these people again!"
"I ordered a ELKAY rinsing basket for a total of $107. One month later nothing. After 2 weeks I tried calling, but nothing, just a pre-recorded telling me to leave a message and someone would get back to me. I left 10 messages, nothing. I emailed to the email address on my invoice confirmation, nothing. I had AM EX investigate them and AM EX has credited my account because they were unable to make contact with them either. DO NOT BUY FROM THIS COMPANY. THEY ARE SCAMMERS>"
"We ordered 2 sink grids in Dec 2008 and have been waiting 2.5 months for delivery. One grid was shipped in Feb 2009, and it was the wrong one, so we shipped it back. We've had promise after promise of delivery, but are still waiting. We now have filed a dispute with AmEx. "
"I ordered a sink 2/18/09 and never told it was not it. Called again early March & told it was on backorder. My credit card has been charged and now I can't get hold of them either by phone or the web. I will be contacting my credit card company. DO NOT BUY FROM THIS COMPANY!!!"
"I think this company went out-of-business. Their website and phones are not working."
"I've been trying for two days to get someone to answer at Fausink. Cheery canned voice answers the phone, but none of the extensions produce a person or an answer to messages asking for assistance. The website is down as well. Anybody know what's going on? "
"This company responded immediately to my order placement but not since then. I was told merchandise was in stock for immediate delivery. Nothing arrived. I was finally told merchandise was on back order. Now they do not respond by phone or e-mail. Website is now down. My credit card company will go after them. DO NOT BUY FROM THEM!!! "
"Ordered sink on 1/27. No shipment no communication. Spoke to them on the 5th and they claimed it was in and would ship, but no follow up ship date. Now site is inaccessible, temporarily. DO NOT ORDER FROM THIS SITE>"
"I returned part of this order but at the same time ordered a replacement. It was delivered to them on 11/14/08. I am still trying to get a refund for $495. I managed to speak to them at the 1800 number in January(I was waiting to see if the refund was on my Jan:Statement)The person I spoke with said she would inform the refund department. I have yet to get a refund and the company is not taking calls. I have been trying for the last 2 weeks. They ask for you to leave a phone number but no one calls. I have tried pressing the numbers of Customer Service, order status and even Sales, thinking someone would answer if they know you want to buy something. To NO AVAIL. I will be reporting them to the Better Business Bureau and hopefully I will get my money back."
"Do NOT use this company. It must be a scam. I ordered a sink and it was approx $100 cheaper than other distributors. Why? Because they charge you, keep your money and you never get the sink. I called numerous times on extended hold everytime. "The delivery from Franke did not come." "The snow storm delayed shipment." "We are sending you the sink via Expedited FedEx" -- all lies. They also stated that the sink was in stock and then that it was on back-order when I pressed them for answers. This is the first time that I ever took the time to rate a site. However I felt it was important enough since I do not want other people to go through what I am going through. Now I have to go back to my credit card for disputes."
"i ordered a sink plus accessories until now i have not received it order#11404 i tried to call, left a message and e-mail until now thre is no reply. pls send me an e-mail to let me know what's goin on with my order? e-mail ****@****"
"DO NOT USE THIS COMPANY!!! I am about to report them to the better business bureau. No one answers their phone or returns calls. I've been trying to get an order since January that was due within a week and they first promised it within a week and have not reached a live person there for 2 weeks. Something fishy here.... "
"Ordered and paid for a sink on Jan 31, 2008. Still do not have the sink. At first they would answer calls and their response was that the sink was back ordered. Then they had shipping delays due to weather and now they will not even respond!!! Kept me on hold 40 minutes twice only to be sent to voice mail. Still no call back. You can not speak to a real person! Do not order from this company!!!"
"Ordered Franke Sink over $120.00 cheaper than most competitors - now I know why. Was advised my sink was shipped Mar 09 -as of today there is no tracking information on the UPS website - my VISA card has been debited - and NO ONE answsers the telephone, chat line or answers my emails. Buyer BEWARE. This is my 1st bad experience - I have already spoken to the Credit Card Vendor. Shop local- you know what you are getting!
AS OF 11;45 PST MAR 16TH THE WEBSITE FOR FAUSINK IS TEMPORARILY UNAVAILABLE - I STILL HAVE HAD NO CONTACT BY PHONE, CHAT, OR EMAIL FROM THIS FIRM."
"NO SHIPMENT. NO RESPONSE. DO NOT RECOMMEND THIS SELLER. DO NOT WASTE YOUR TIME. UNRELIABLE AND UNRESPONSIVE."