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2/5

2006-04-03

"The sale person working there is not very professional, I'd just called in asking for a LCD panel for my toshiba, answer is not in stock, I was trying to ask if i can special that item, but he seems like didn't wanna deal with me and hang me up. I tried call back but once he reconized my voice.....hang up.....what kind of service was that???"

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Verified
1/5

2006-03-24

"Ordered one LCD panel on 11/1/2005. Received an e-mail on 11/10/2005 saying orders were delayed by Hurricane Wilma, and asking if I still wanted my LCD. I confirmed this, so they charged my credit card on 11/16/2005. The charge was from the UK, although the site shows a Miami physical address. Not good. I have e-mailed them several times. Website went out of operation for a while and then came back. On 12/12/2005, they claimed they were going to FedEx the panel the next day. Nothing. On 1/26/2006 I demanded a refund. "Ammar" claims the "card was refunded a long time ago." Of course I checked my statements and found no refunds. My last two e-mails have gone unanswered. YOU HAVE BEEN WARNED!"

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Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
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Being easy to reach
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Resolving problems
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Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
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Speed of web site
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Verified
5/5

2005-07-13

"Always excellent doing buisness with Ammar from fairpriceshop.com. Quality products, fast delivery, quick turnaround! I love these guys. Now when I bought over 10 LCDs from them, they started offering me FREE shipping and a 5% complimentary discount. I can't find enough 10/10 or excellent rating to for them. They are the best."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-07-11

"NOT RECOMMENDED! They sent me the wrong LCD, which blew up my motherboard. Then when I returned the LCD for a refund, I had to badger them for months before I finally got my money back. Not professional."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-02-03

"Very Irritating!!!

I had the same experience as Morphers.

I ordered a LCD dell screen 1/24/2005, so far, the still didn't ship it out, nor give me any explanation or expected date for shipping. I called millions of times, but there always nobody to answer the phone. I emailed for inquiring the shipping informatino. The replied once, and then just never responsed as if they had vanished from the earth. I'm still waiting for my item. BUT STRONLY recommend you not buy from this reseller based on my terrible experience with them.
"

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Verified
5/5

2004-12-30

"I searched all other retailers for an LCD which was not avail. anywhere. Then I sent a request to The Fair Price Shop that if they can arrange a panel especially for me at an extra cost, they especially arranged one panel for me at no extra cost in just 3 days while they requested a one week lead time at the same price,no doubt lower than any one else and the LCD was BRAND NEW, I don't feel any hesitation in saying that no doubt it is "The Best LCD Shop", there name tells everything. I am so happy and satisfied with their service. "

Detailed Review Benchmark + -
Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
Being easy to reach
Being knowledgeable
N/A
Making decisions on their own
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-10-25

"I ordered an LCD from these people, and received no confirmation of order or invoice, except a confirmation of Credit Card payment 4 days after I ordered. I called them up 13 days later still waiting for a shipment that I haven't received and was assured I would receive an email stating when I would receive my order. 4 days later, still waiting I got someone on their live chat, which was having problems. After a few disconnections, I received an email that stated that my order was pending because they needed confirmation on a comparable lcd replacement to be sent to me. Nothing was ever sent to my inbox on this pending status until I went on their live chat 17 days after the order. I asked for my money back, and they immediately did so. I would not recommend these people at all to anyone, especially since I just found another store that would send me the lcd for $50 cheaper, including next day air. The Fair Price Shop would have taken 3-4 days shipping from overseas paying the same amount for shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-08-28

"I broke my laptop's screen and needed a replacement. Lots of places offered a replacement based on model number, but the part number of the actual display didn't match what I found inside the laptop. Unsure whether the display would be compatible, I searched for the exact part number. Fairpriceshop had the exact model number. Even better, they offered a brand new display instead of a "used pull" for a reasonable price! Fairpriceshop also has a live chat feature which was helpful. Although they are a little disorganized, they were responsive to order status inquiries and delivered my brand new display as advertised. I definitely would recommend them to others seeking replacements, it beats some questionable quality used panel. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-05-18

"Purchased a hard to find LCD panel for $100 less then all other companies."

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Verified
5/5

2004-02-01

"My experience with this site was awsome, they are the best. I was looking for a replacement Gateway Solo 5300 series since past 2 months but never quoted lesser than $350 for used one but they sent me the original new one for $250 and shipping was real fast (only 3 days). I am very much pleased with there service and will definitely recommend only them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being knowledgeable

Verified
2/5

2004-01-17

"Did not recieve what I ordered I recieved a substitute I ordered the Sharp LQ150U1LW22 and he sent the IBM IU97X (ibm number from memory) it is a sutible substitute and I kept it but I feel like I got suckered by the bait and switch."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-14

"Pro’s:
I had a first rate user experience ordering from TFPS (The Fair Price Shop)! I was looking for an affordable LCD re-seller that carried Sony Vaio LCD replacements when I discovered TFPS on eBay where they have been selling replacement screens for a few months as of this review. I researched the feedback from others who closed auctions with them and was relieved to see that other people had excellent things to say about TFPS!

I was really pleased with Mr. Yassir’s service and prompt email responses. I received a tracking number shortly after they were able to verify me (I hadn’t confirmed my identity yet with PayPal, so they held off on processing my order until I was), and the package arrived within three days. I find them to be kind, honest, and very reputable. I would gladly do business with them again.

Cons:
At the time the order was placed, their online ordering page for taking credit card orders was not secure (not using SSL). I used PayPal instead which worked out fine.
Also, I didn’t receive an order number. But the prompt email responses helped me feel comfortable doing business with them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site