"Check the BBB before buying. F rating. I have had the same poor experience. Do not buy from them."

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Chris C.May 17, 2013
Bogus Warranty!?????

I purchased a $414.00 spa cover because of the 5/10yr warranty and the cover did not last even 2 years before: A)the stitching came completely apart in multiple areas, B) the double wrap foam core I paid extra for became saturated with moisture - to the point that I can not lift the cover off of the hot tub, C) the color completely faded from Dk Redwood to a multi-color muddy brown and is literally rough instead of smooth since it has degraded so much!D)I had a $500.00 repair because rain water got in & overflowed the water destroying the stereo & blower! I have spa service wkly, but the owner, Roy Kilmer, stated because I use chemicals like chlorine or Baqua in my spa instead of some hydrogen Peroxide product he preached about for 15 minutes, that I voided the warranty! I used Baqua Spa because of it is so gentle geez what the does he think people are going to use in their spas? Chorine and Baqua are normal use products for spa care, but then he tried to tell me I use too much! I told him I use a strip to check wkly and the levels are right on and even he commented on how clear my water was when he opened the cover!!! I told him I've had spas for 20 yrs and the covers usually last for 5 yrs. I bought from him for his promise of a 5/10 yr Warranty and the day they delivered it I said the vinyl looked thin and cheap then just as I expected it looked like a faded, ragged piece of trash after one yr! I only use it maybe 15 times a year and no one else uses it!!
He offered to recover it for $150.00 with more of his cheap poor, quality vinyl and refused to honor his so called warranty. I said what does your warrenty cover and he said only workmanship-like if the seams come out. I said the seams are coming out, but he countered with the fact that sun damaged the cover. Well, what the heck did he think that I was going to move the spa inside!!! I live near the beach at 70 degrees almost year round and foggy, it is the mildest climate imaginable!He is a real scammer so BEWARE he will make everything your fault and now I see tons of negative reviews on this guy!!!!!!!!!!! I should have read the reviews on him before I bought!!! I wouldn't even give him one star!! We should join together and file a lawsuit on this scammer!
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"Disregard the touted warranty that this website promotes ... it is totally bogus. My spa cover did not last even 2 years before: 1) the stitching came apart completely on two sides 2) the foam core became saturated with moisture - to the point that it cannot be lifted off of the hot tub and 3) the color completely faded. I called the owner, Roy Kilmer, and I explained the problems and he told me that my use of chlorine (or bromide)in water invalidated the warranty. Now, I would have to send $210 to get a replacement cover. Think about that... folks. The use of chlorine!!! It is impossible to use a hot tub and not use chlorine (or bromide). In reality there is no warranty.

Avoid this dealer doing business out of San Marcos, CA"