"I returned an item I ordered, paid the postage because NO ONE would write me back or answer the phone, months later several threatening calls for payment from them, they are like Oh yea we got it but you still owe us the shipping. Figi's just so you know I don't care about my credit you can take your shipping and shove it I am not paying!"
"Got the item which was a Comforter Set. Poor Quality so we sent it back, to my surprise the customer has to pay the return fee which was 53.00 for this item, will not be ordering from them again. I did read later that the customer was responsible for the return shipping. But still 53.00?"
"I have used Figis for years and it has been going down hill every year. This year they separate my order into 2 difference accounts so I would only see the balance for one. I thought I had paid it off, but they hit me with a late fee. You can't reach anyone on the phone. The online accounts don't show you your account information. There are no email notifications. I finally got through to someone and she said she couldn't help me and put me back into hold after 35 minutes. I hung up after another 15 minutes. Now I know why they shut down part of their business this year. Stay away. "
"It's annoying to order holiday items for my 3 children, all college students in 3 different states, and tge items be out of stock.....but not told till the day before the holiday. I ordered well in advance and I should have been told then that the items weren't available....it was very disappointing."
"We’ve seen Figis customer service worsening over each of the last several years. Frankly, in over 35 years in business myself, Figis is the first vendor that seems to have literally gone out of their way to lose our business! Here are just a few examples of the abysmal treatment we received. We faxed over a significant size order and followed up several days later to check status. They said: “your order was incomplete so it was cancelled.” We asked: “how was it incomplete?” They responded: “we don’t know”. We asked: “can you get the order to go over? Answer: “we can’t locate it.” (One has to ask why wasn’t an e-mail or a phone call made to us when questions arose?)
Next, a customer reps sent us an e-mail, that included no helpful information. We replied with a copy of our order as an attachment. When we called again to check status, they responded: “we can’t locate your order as we have so many people receiving e-mails”. We said: “our e-mail reply went to the specific individual you assigned to us”! Answered: “we still can’t find it.” We then spoke to a supervisor who suggested we refax the order to her attention—and she would immediately look into the matter and get back to us shortly. She never did. She also indicated that a letter of explanation was sent. No such letter was ever received. She also gave us a different fax number, telling us the one printed on their order form was incorrect. Wow!
Figis literally seemed to blocked ever attempt to complete the order! This is the first written complaint I was ever motivated to make about a supplier. But we now see a plethora of others have experienced the same terrible customer service from Figis. It’s sad.
"
"On December 12, I placed an order on the internet for a gift package for Christmas delivery to my sister in Buffalo, NY. On the afternoon of December 13 my husband and I left for Los Angeles to catch a Mexican Cruise from December 14 through the 21. At this point we had received no emails or phone calls from Figis about this order. After we had returned home, on December 22, I checked my phone calls and emails and nothing had arrived from Figis. I logged on to the Figis web page and found out "my order was canceled due to the credit approval process". To date, Figis has yet to explain why the order was canceled except for the above comment, or why they screwed over Christmas for both myself and my sister, or why they never notified me of the cancellation! Obviously, Figis could care less.. Well NO MORE!! I will never again do business with Figis and suggest that everyone else follow suit."
"I ordered items for my son and daughter to be delivered to their homes and some to my home. Non of what I ordered was delivered. Instead substitutes were sent. They may have equaled dollar wise but were in no way what I intended to send. All were so disappoint in what they received. I would have preferred nothing sent instead of things my family were disappointed in receiving. I ordered 2 # 3057s and 2 # 2144s to be sent to my children and one #3889 and one #0555 to be sent to myself. What we all got while good food. Not what we wanted. So disappoint in my Christmas deliveries. You should have contacted me first."
"Figis has always been the best"
"Not good. Looks and taste old."
"Do not use this company if you want good service. I placed an order for Easter 5 days in advance via their website. In order for it to arrive on time the shipping was more expensive than the two items I was sending, but I paid it. I received an email stating that the order was received, a second email that the order was accepted and would be shipped. I never received shipping information. Upon calling them, I was told a letter was sent in the mail to notify me that my items were on back order. Obviously, I was upset and asked to speak to a manager, I got JC. She would not let me voice my complaint without speaking over me stating that receiving a letter via USPS instead of email was a "glich" in their system. I began to speak again and she hung up on me. I called back, entered my order number and waited another 20 minutes only for the call to be immediately
disconnected with out an answer. Third call, I get through and ask to speak to JCs manager and received JC herself. She stated that she doesn't have a manager. The call ended with me getting a refund and an address to mail a complaint letter to. No resolution to the fact that the company made a promise to deliver something and failed miserably. I was thanked for the promise of bad reviews. Worst customer service I have encountered in my entire life. "
"Order not what I wanted..and wouldn't even help to make it right..told me it's been processed so gonna have to pay for it..very disappointed in figis...will never order again"
"Placed an order online. Got a confirmation email and heard nothing again until a LETTER came saying one item was cancelled. Called to confirm rest of order and was told order didn't exist. Looked it up on their website and it said we owed a payment. Called to make a payment and system said bogus was due. Wtf. Still no idea if anything will be sent. Oh and i was on hold for 30 minutes then she said she'd transfer me to a supervisor but she put me back to the loop. So angry."
"I ordered a gift for someone special to me and it was free delivery because of the dollar volume. I threw In a cheap item on sale. My order was placed December 9 th which gave them plenty of time to process. What they did was send the cheap item and charged me half the price of that item just for delivery and cancelled the rest as it was out of stock. They then sent me a refund check with what they called most sincere apologies and if I want a replacement gift just let them know. The check just arrived today December 22nd which does not allow me time to get a Christmas present to this person. Now she receives a really cheap item which makes me look very bad when all they had to do is call me so we could figure out a nice replacement gift which would have saved the order and it could have made delivery by Christmas. I understand an item can run out but find it un excusable to sit on it and change everything without a call until it is too late.
Never again figis and all because of business practices that are plain wrong. "
"The fudge I ordered was packed really tight, just how I like it. How did they know? When I pulled it out, it wasn't hard at all, but oh so nice and moist. I giggled and got it all over my face! Figi's definitely packs the best fudge in America!"
"I have never had so many issues with one company when I order things and have them shipped to my home. I placed an order of over one hundred dollars and got cookies stuck were you had to eat all four at one time, pretzels that should have been divided by type in the tin container that were not and must have gotten hot and melted in side the tin container. Cheese that had spoiled do to the wrapping not sealed. For a company that wishes to have more sales in the holiday season they should look into better quality control. Very poor ."