"Warranty is a total SCAM, they will not give you a replacement, they want you to buy same part and then you give you a store credit, they don’t refund to Credit Card, pretty much they are forcing you to buy more part in their website. What of I don’t need parts for 10 years?? that money is dead of inflation."
"I've ordered a handful of items from FCP Euro over the past year...my most recent order never arrived. A completely different order (someone else's) arrived at my house. I was quick to reach out to FCP regarding the mix up and, three days later, have been advised I need to return the wrong order before they will refund my order, that never arrived. Basically, FCP made a mistake and, not only have they not apologized for their error but are now holding me responsible for resolving the matter. Never mind that I never got the parts I needed but now they are keeping my money until I fix their mistake. I have no issue with returning what they sent to me but this backwards methodology they are presenting is both wrong and, at least in my state, not legal.
Buyers be warned."
"Tried placing an order, they took payment then next day they cancelled it claiming fraud issues because my delivery address isn't the same as billing address (which is fair). I offered to do additional verification. Multiple emails and no response (even though they say they will answer same business day), been days and nothing.
I spoke to the live chat agent who said to try Paypal. When I go to the checkout to make payment, it shows an error and keeps refreshing the page making it impossible to place it. I tried all browsers and devices. Same thing. He said there's nothing they can do to help me. I said it's an error on their website, they said it's working fine.
No solution. I'm surprised the review badges on their site are misleading and don't match the reviews here."
"Bought a part that was defective, requested return, paid for return shipping, now they wanna give me a hard time about rmy refund, after years of dealing with them i will never buy from them again."
"They communicated quickly and clearly answered all my questions. Parts were shipped out quick, and arrived packaged perfectly. Thank you!"
"They say they ship the same day. They do not. In fact, three days later they still haven't shipped a thing. There literally is NO customer service at all. You can't even cancel the order when it hasn't even shipped yet.
Avoid this place like the plague. You will never, ever, ever get your parts and will have to resort to using your credit card's customer service to cancel the order and refund your money."
"I made a purchase on their website on November 2nd, selecting overnight 1-business-day shipping for a fee of over $33, aiming for delivery on November 3rd. However, I only received a shipment notification from UPS on November 3rd, the day it was supposed to arrive. To my disappointment, there was no estimated delivery date, not even for November 4th. I reached out to FCP customer service that same day, speaking with two different representatives. Despite my repeated insistence that the package should have arrived by November 3rd, they failed to apologize for the mistake. Instead, they informed me that I needed to wait until November 6th for the package to be delivered, disregarding the urgency of my shipment. Even though I paid for one-business-day shipping, the package hadn't arrived as per their estimated delivery date. Rather than offering to send a replacement with next-day delivery for Saturday, they insisted I wait. This has been a disappointing experience, as they didn't even offer a credit for the expedited shipping service I paid for. In my opinion, this service deserves a one-star rating."
"Broke the radiators on my 911(it has 3). The car is sitting on a rented trailer, so everyday its not fixed is $$$. I bought the radiator kit Oct23rd and selected delivery by Oct 24th for $200.
When I check the tracking numbers the 3 radiators, are getting shipped ground with a nov1 delivery date. I reach out to customer service chat. They promise to ship three rads next day air, and I can return the others.
The next day when i get shipping notice its 2rads and a tool I also ordered....
Back to service, who says they will ship the 3rd rad ASAP!. Mind you the only thing that showed up on the 24th was coolant. Not my tools, or other parts...
Oct 27th I receive.... other parts, tools, and... 1 radiator...
Turns out my second set of 2 rads got shipped ground again... WTF!! The tool that miss-reordered came nextday air...
Add insult to injury their custom service hours on their website are wrong! If you call them its 9am-4pm est mon-thur and 9am-2pm! Est on friday!
now the earliest I can get parts is Oct31st... or I can wait to nov 1st.
I regret ever shopping with FCPeuro. They lied about shipping dates, and cost me more money and time than if I bought from any other retailer "
"I have been buying parts from FCP Euro for many years. I had never had any issues with FCP Euro until the company switched the shipping to UPS. UPS committed to deliver the package on June 23, 2023, but they never delivered the package as promised. I received an email from UPS confirming to refund of the shipping charges with a condition to pay the customs charges.
Before paying the customs charges, I requested the UPS to furnish the customs charges, which they never provided me. Later, I discovered that UPS had charged me customs on a much higher amount than the purchase invoice issued by the FCP Euro. For another delivery, UPS charged me extremely high customs charges without my authorization. The charges were illegal, and UPS confirmed to refund the charges, but they have never refunded the illegal charges to date. I filed a complaint with the manager of UPS for a refund of shipping charges and the illegal customs charges.
It is scary to discover that UPS does not have a supervisor/manager. Everything is handled by the answering service in the Philippines. There is no one to hear your complaint. UPS customer service practices are illegal and unlawful because they make false commitments and blackmail consumers into paying high illegal customs charges by benefiting their supplier (FCP Euro) with a lower shipping cost.
I had a conversation with the FCP Euro manager. I told him clearly that I would never buy parts from FCP Euro as long as they use UPS as their shipper. If you live outside of the USA, please check the amount of your customs charges and protect yourself from the illegal practices of UPS.
"
"This is the email I sent to FCP Euro's Customer service department on the 15th of June, 2023 in the middle of waiting for my second order:
To whom it may concern,
"I emailed you on July 13th, 2023, and asked for two simple things;
1. What service did you use to mail my order? (which was made on June 3rd, 2023).
2. Please provide the Tracking number information for my order! (which was made on June 3rd, 2023).
You see,
This is my second attempt to purchase these parts! As the last order I purchased, I NEVER Received.
It was not delivered to me, regardless of what your system says. And because your company did not provide a tracking number, I had no way to track that package.
For this second order, I do not accept that your tracking system is accurate when it says that this second order is due for delivery on June 27, as I paid for 1 Day Shipping. If it is already out of your hands and with the carrier, It should have already arrived.
At this point, my trust and faith in your business IS GONE! And once this transaction is complete to my satisfaction, I will NEVER do business with you again! I will expect an immediate response to my valid requests by the end of the day PST on June 16th, 2023.
Otherwise, I will be taking the following action;
I will be reporting your business to the better Business Bureau. Furthermore, I will make sure to slander your business name when I attend BMW rallies and car shows. I have spent good money (TWICE), and waited nearly two months for these parts, I am unable to finish my project without them, and I have already missed two events this summer waiting for these parts."
…and this is the response I got:
Hello Charles,
Thanks for contacting FCP Euro!
I am so sorry for any frustration caused. Upon referencing the checkout details, there are numerous items in this order that had extended lead times. The shipping estimation given at checkout was 6/26 and you opted for 1-day delivery, so that would have this guaranteed by 6/27.
Apologies again for the trouble and thank you for understanding.
Best regards,
Jason
Jason M
Customer Service Lead FCP Euro
Quality & Service, Guaranteed for Life.
Apologies are worthless if one (or a company) do not make good on the correction. FCP Euro has twice taken money from me, and not delivered those parts in good faith. They have promised that the second order would arrive by a date (6/27/2023) and that date has come and gone with out that delivery. That is simply theft of my money! "Quality & Service, Guaranteed for Life", that must be a joke!
Honesty and Integrity equal loyalty. FCP Euro have neither Honesty, nor Integrity, and nobody should trust their customer service. Do NOT do business with them, you risk losing money and time.
-Charles E. Dryden
Tip for consumers:
This company had been reputable in the past, but over these past three months, I have had nothing but contempt and furious anger for FCP EURO! This company ****!
Products used:
No products. I never received my purchases. No refund has been offered for either of the purchases I have made.
"
"I ordered a part and the part was wrong even tho the number was right.
They gave me a full refund including shipping.
What a good company!! I will always have full confidence in buying from here knowing that they will treat me fair.
Thank you FPC!"
"Their response time was great, customer service was great, and won't hesitate to purchase from FCP Euro again!"
"Absolutely outstanding customer service, very quick shipping times and a great value for the OE or OEM products you need. "
"Unfortunately they do not have all the parts I need for my E30 M3, but the ones they do I get fast and well packaged and am so grateful for their support! Great resource and happy to use them when I need to!"
"Nice easy website part came quickly at an affordable price, I will be back if the future!"