"Saw so many reviews saying how bad it was so i was a bit worried to order but purchased a hat on tuesday 7/2/23 said it would be delivered by 15/2/23 which i understood as the whole strike and amount of orders walked into my house check my email said heen delivered today (9/2/23) very confused but very well done! Also thanks to the delivery person as without asking left in a safe place whilst i want home "
"Do not purchase from this site. Shipping took over a month. Tracking codes were inaccurate. Then, the items finally arrived and they were the absolute worst. Poor quality. The Sweatshirt was flimsy and the printing was unprofessional. Not something you could even wear. The F1Black t-shirt was literally see through. The actual items are ABSOLUTELY NOTHING at all like the pictures of the items on the site. Completely and totally inaccurate. Shipping, poor quality and extremely overpriced for what was received. I will never purchase anything from them again. Avoid the disappointment and headache and do not purchase anything from this site."
"The company made a gross mistake by passing on my address to the carrier who is unable to deliver the product.
The company refuses to return the amount paid and keeps asking me to remain in the expectation of receiving the product, as the delivery company itself informs that it is not possible to deliver, as it has an error informed by the supplier company.
The store has terrible customer service and policies. I definitely do not recommend anyone to buy here."
"I placed an order for a shirt on December 6th. I was quoted an expected delivery of December 21st. The item didn’t even ship until December 18th. I then was provided with a bogus tracking number. I can’t get a straight answer from customer service - only way to contact is email (chat agents are never available and the call center hung up on me)."
"Placed and paid for an order.
Order never came.
Impossible to contact.
Requested a refund.
Zero response.
This company should simply be reported for theft of customers money.
Avoid at all cost"
"Pretty bad quality + return costs. Avoid at all cost "
"Still waiting for delivery. Was told my parcel is at customs and I must sort out the issue. I have not received any information as to why and who to contact. I think this might be a scam. "
"I ordered a sweat at the beginning of december. It should have been received before christmas. At the end of December, i got an email which said I would receive mid-january. Then another email for the beginning of March. And now another email for the end of March. They write they cannot deliver due to COVID crisis !!!
I wrote several times, I got no answers.
I asked to get refund, no answer.
Never buy anything on this website ! They are dishonest and a pack of thieves."
"Horrible! Ordered stuff on Dec 5 as a Christmas present. They never sent it - shipping info says in was never picked up. They replied to my emails telling me the order was re-sent and gave me a tracking number. That tracking number never left their location either (Data Received
Manchester, GM
Thu, Dec 9, 1:36 PM MST). Nope. Never sent. Emailed again asking for a refund in January and they cancelled my account completely. Now I can't get any of the information from my account. This place is a scam. I can't believe an organization like F1 allows a scammer to have a website with their merchandise."
"I order a product. They did not send it, saying: "As the order was confirmed as shipped with the courier but returned back to us undelivered"...
I don't know why was returned. They say that the address was incomplete. I give them, again, the complete address. As they are unable to offer a replacement product due to no stock available, they refund me the product but I still had to pay the shipping costs.
So, I payed the shipping cost for their incompetence."
"I managed to *request* a cancellation today, after waiting for more than two months for an item to be shipped. Not delivered, just shipped. (I say "request", because even that hasn't been confirmed yet)
After first trying to convince me that the order was always only going to be shipped on 31 October, they then pivoted to blaming "world conditions" for delays. Apparently, they haven't shipped any Maclaren item out in the past 2 months. Help staff was completely unhelpful and cavalier about it, clearly not fazed by the situation and completely unwilling to take any responsibility for it.
Moral of the story: if you order something, you'll either not get it at all, or you'll wait 4+ months (or whenever they damned well feel like buying stock)"
"PRODUCTS NEVER CAME 2,5 MONTHS LATER
NO WAY TO COMMUNICATE
HELP CENTER CHAT NEVER AVAILABLE
NO WAY TO REQUEST REFUND"
"It has been 3.5 months. I have not received any of the 5 items I originally ordered. After 2.5 months of hearing nothing I removed one of the items because it was on backorder for another 2 months, and 3 of the 4 remaining items were in stock with the final item estimated to arrive in a couple weeks so I said fine I can wait a little longer. 4 weeks later I have still heard nothing so I reach out to them AGAIN and now they say 3 OF MY 4 ITEMS ARE BACK OUT OF STOCK. Because they won't send my any of my items until ALL OF THEM are in stock AT THE SAME TIME, my $600 order is just never going to be filled. This is the dumbest system I have ever heard of, split the f****** orders and send items when they come in stock, don't make your customers wait MONTHS for an order just because they bought popular items and you don't know how to get enough stock. I don't know what I'm going to do at this point, I'm probably just going to cancel it. I'm so tired of dealing with these people."
"Ordered item in June, in good time for BRITISH Grand Prix. Estimated date was 3rd July. On the day nothing arrived. Checked the order again and miraculously the delivery date had changed to 13th July. No email explanation. 13th July arrived and no delivery and no email explanation. I called the help line and was told it would be 20th August. A month after the British Grand Prix. On the plus side, they were super quick to provide a refund - I guess they’ve had plenty of practice.
I ordered from Teamzo in the end. 24 hour delivery. I have it already!
Avoid the F1 store even if it’s the last website standing. Appalling service. "
"I have ordered twice from this site and BOTH times all of my items have been ‘delayed’. The most recent time I ordered I spent a big chunk of money and it has been almost four months and still no delivery. Mind you, these items I ordered were a presale and all were estimated to arrive a month later. I contacted customer service and they tell me “no we can’t give you a refund”. LOL! Wtf?!?? I have never waited this long for a shipment from any other site and at least they reach out to me to tell me if there will be a delay. All of the contacting that was done was done by me. They will literally take your money and give every excuse they can as to why they can’t give you a refund. DO NOT shop here. EVER. They are horrible and only want your money "