"You will never get what you pay for - EVER! I ordered two movies in April for a shower gift. I called but they won’t return calls. No emails - no answers!! No refund. I should have worried when the confirmation email didn’t have an actual invoice number on it."
"Ordered 21 JUL, items on backorder, no check by Excalibur Films after 30 days as to whether to maintain the order; this is a breach of the FTC "30-day rule".
Followed up on 5 OCT for an ETA of the backorder, and they advised they would email "once we know". I followed up on 20 OCT, as no email received. NO RESPONSE as at 13 NOV.
As no ETA was available after more than 3 months since placing the order, on 22 OCT I requested cancellation and full refund. NO RESPONSE as at 13 NOV. Chargeback has now been lodged with my bank.
Excalibur Films are absolutely attrocious !!!
"
"I placed an order one month ago for items labeled "in stock". Yet when I emailed them about my order, the claimed that were still waiting to receive the product. Three has been no change, so now I will have to go through my bank to reverse the charge. "
"If I could give negative 5 stars I would I placed order about 3 months ago on prepaid card that I only used for this order periodically emailed them asking when I would get my order with no response. They started emailing me telling me there's no money on the card. As I said only used card for this order so they took my 90 dollars and then thought I would give them more. DON'T TRUST THIS SITE IT IS A TOTAL SCAM"
"I ordered items for a buddies bachelor party. All items said in stock over $80 worth of things. I recived 1 of the cheapest items $8.00. And never got anything else I have emailed numerous times and got told my items that were in stock were on back order... weeks later I decided to cancel my order. Here it is weeks later again and I'm still waiting for over $70 to be returned to my card I have emailed and i am being ignored. I would rate this site as having the poorest customer service of any place out there don't waist your time they will take your money and not send you your items... I have been waiting for over a month. Let's just say they will **** you before you get to **** yourself! Lol. DON'T ORDER FROM THIS PLACE!!!"
"They will take your money and never deliver anything. You can complain all you want but they will not send anything or refund you. How this site is still up and working is beyond me. This place needs to be charged legally for theft and false advertising and illegal business practices. DO NOT EVEN THINK OF ORDERING FROM HERE"
"They take your money but never deliver anything.rip off company"
"Order placed Dec. 11 and no update until I called. There was no confirmation of order via email nor information of why items were listed in stock but then had to be re-ordered. Dismal costumer service."
"I placed an order sixteen days ago and and have not heard of the status of my order. I am ready to complain to Visa."
"They will never ship your movie. Never pick up your call. Never refund your money."
"They charged my credit immediately, but then never shipped the item. I also never received confirmation, order, or customer numbers of any kind. You cannot contact them via their website without this information. I made several attempts to contact via email and by phone. I was unable to reach anyone and I never received a response. I received a refund only after contacting my credit card company. I will never patronize this company again and I recommend against anyone else doing so as well. Adam and Eve has never let me down and I'll stick with them."
"This is the worst company I've ever done business with online. Net, net: placed an order and it took almost three months to get a part of the order, of which I asked not to be shipped and given a full refund but they shipped it anyway. Told me I couldn't get the balance credited to my card but instead would receive a check. A month later no check so I got Amex involved and they fixed it. Impossible to communicate with; phone numbers don't work, emails are answer in weeks and not days, etc. You WILL be sorry if you do business with this company. "
"Read the online reviews for this company--they've been ripping off customers for years. They took my money for an item that was listed in stock, but actually wasn't. Excalibur charges in full for shipping and merchandise at the time of the order, even if it's not in stock and they can't get it. I requested a refund after months of waiting on backorder, and they refused to put it back on my credit card, stating that they mail checks. After two inquiries and one month waiting for a refund that was never issued, I found out they had been jerking me around until it was too late to dispute the charge with my credit card company. 3 months after my order, fraudulent transactions began showing up on my credit card account. If you go online, you will find multiple reviews with the same story. It's not a coincidence. This company is run by crooks who will steal your money. Don't get taken like so many others, don't order from Excalibur!"
"Do NOT buy anything online with them!!! Call them and CONFIRM first if they have the product on hand to ship because the online service will place the order, they will take the money from you then you'll get a backorder email from them. If you ask for a refund, they will stall and stall AND STALL YOU until you just agree to order something else from them. The sales rep will keep telling you that your refund is UNDER REVIEW and as soon as they confirm your case, your funds will be released?? It took them less than 30 mins to TAKE THE MONEY FROM ME but took over 70 DAYS...until I finally decided to stop chasing the refund and order something else. Dont even know if it will come now but I want to warn people to tread carefully if you do business with them. The reason that you see such good reviews on their website is THEY WROTE them. You can not write a review or complaint on the website yourself so that 100% trust seal is and ABSOLUTE LIE!!"
"I ordered a DVD that was listed as "In Stock." 16 days goes by without a single word from them, so I log into my account and check the status and there was no update. I emailed them and told them it was obvious the DVD was not in stock and I wanted a refund. They replied THREE days later and told me my refund was in progress and it would take 7 to 10 business days. As anyone who's ever gotten a debit card refund knows, it only takes 3-4 days for a refund to post to your account once initiated.
Well, I gave it 15 more days and still didn't have my money. I sent them another email asking for my refund... again, the reply took 3 days: "Sorry, it's in progress... yada yada... allow 7 to 10 business days." I wont be waiting any longer. I don't know what these guys are up to, but refunds don't take this long. I don't know if they actually expect me to let them keep my money, but I'll be contacting my bank for a chargeback.
Avoid these guys at all costs."