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AR
1/5

2003-06-16

"DO NOT BUY FROM THIS COMPANY.

The first order I placed was alright - no confirmation email with my purchase, and the owner did not reply to ANY of my emails, even those threatening action because he had accepted my money, but not contacted me at all. Almost two weeks later, my order arrived -- everything was there and intact despite a single envelope wrapped around a cold cathode tube in a cardboard box - no padding whatsoever.

Within 4 days, the cold cathode light has turned from blue to purple, and red on the ends. It hasn't lasted a week.

I placed another order (before the cold cathode started to change colors) just for a few switches and connectors a few days after my first purchase. I had been charged, immediately, but once again - no email repsonses whatsoever, and my order doesn't even exist according to the website.

I heard about this site from an internet forum, and later found out that the person talking about the business was the owner himself. Apparently he has time to advertize like this, but not to reply to any emails, or to ship my items.

DO NOT DO BUSINESS WITH THIS COMPANY.
"

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Delivering products on-time
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5/5

2003-05-28

"Ordered a couple of CFL and some UV and Blue LEDs from this company.

Price for the LEDs was best I have seen to date.

Would do business with this vendor again.
"

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Overall product shipping and delivery process

5/5

2003-05-19

"Best prices on LED's and a large selection, hands down. LED's were put in a priorty mail cardboard envelope and packaged nicely in individual bags. The envelope did not have the Exabytesystems company on them, so it seemed odd to find it in the mail until I finally realised it. :) Very quick shipping and order process is simple. Best service and value at the same time for LED's. Very highly reccomended!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-03-22

"great LEDs, good prices, and pretty good shipping (USPS priority mail - $4). Only odd part is i had to search for the invoice #... i couldnt find it on my receipt, hehe. Anyhow, im ordering from Robert again, because my friends took all the LEDs i ordered =(

(he no longer sells individual LEDs, just by packs of 5, 10, 100, etc.)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-03-13

"Ordered ultraviolent light on the 6th, arrived on the 11th. Perfect condition. Great prices, and reasonable shipping. Will be back!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-07

"Seller has a wonderful price on LEDs and shipped priority mail within a couple days of making the order. Shipping starts at a minimum of $4, which is a decent price. I would have preferred to have the option of slower mail for a lower price though."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
N/A
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability