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Product & services pricing
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Verified
1/5

2005-12-17

" Purchased a Xbox 360 from this company, which they said they had 500 in stock, they didn't.. After waiting for 10 days they finally posted a message on their site that their supplier had shipped them 200 core units instead of the premium, why the supplier had anything to do with this transaction (since they were alledgely in stock) I don't know.. Anyway they said it would be a 5 day delay, now this is already 10 days after the purchase. During this period I'm emailing the company sometimes twice a day asking for the status of my order, no replies to any of my emails. They did post on their site that they had received over 6000 emails in a 3 day period and couldn't answer them all so they would keep the customers posted through their web site (that same message is still there almost 20 days later) So to make a long story short... I've not received my product, nor the refund that I've asked for, nor any reply to my emails and they've yet to reply to the Paypal dispute that I've filed, they still have two more days. I would stay far far away from this store.. It kinda reminds you of the old Steve Miller song.. "Take the money and run ""

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
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Overall quality of ordering process
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Ability to determine if a product was in-stock real time
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Delivering products on-time
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Overall customer service
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Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
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