"Crap at every level !!

I have bough a Ball chair, mainly as a decoration, my cat and my daughter are the one who use it the most.

The ball chair started to fall apart after 2 years by gravity alone.
Now useless only good for trash
2k down the drain

They sell chinese made crap under the Canadian flag

Do not buy ... total rip off"

"This is a bit of a read, but our experience with Eternity Modern (EM) was so awful that we are taking action against the company, and we wanted other consumers to be aware of our experience.

On October 29th, we ordered the Eames Arm Chair from EM. We never received a confirmation email or a receipt, so we reached out to the company to make sure they received the order which they did. We were provided with an order number only, and still do not have a receipt for the chair.

The chair arrived on November 8th, and we opened it immediately. We took the ottoman out first and brought it in the house, and realized that the leather was brown when we wanted it in black. We were confused because at the time of the order, we thought their website only displayed the chair with black leather despite displaying the 3 options for the wood veneer. We don’t remember even selecting a leather colour, and of course never received a receipt or official confirmation of the order. We immediately reviewed their “no hassle returns accepted within 7 days of delivery” return policy to find that it is, in fact, not hassle free. The client is responsible for shipping the chair back and shipping the new chair as well which isn’t in line with what we see with other online furniture companies but we were willing to accept it at the cost posted on their site under shipping and returns ($159.00, which is what it cost to ship it to our home).

We advised EM within hours of delivery, and they responded to us a day later that it would actually cost $790.00 to ship it back, and then their regular rate of $159.00 to send the new chair back would also apply. We were shocked, especially given that we weren’t even really sure we had ordered the chair in brown to begin with. But also because we shop online regularly and have never heard of anything this outrageous. We highlighted a number of points to the company, including the fact that their photos misrepresent the chair, and interestingly enough they now seem to have added pictures of the different leathers (we took screenshots of the website advertising once we were advised of the cost to exchange, and there was only black leather at that time) . As per their policy, we were advised to keep the chair in its original packaging so we re-packed the ottoman and never even took out the chair – we told EM this.

The company proceeded to say they wanted to find a resolution which made us hopeful, but from here the situation dragged out for two more weeks. They offered to exchange the cushions only, but we would still have to pay about $300.00 shipping. We were ok with this, but the responses got more and more delayed and there was inconsistent/incomplete information being provided to us about how to proceed. Eventually, they told us to package the cushions and when we finally took the chair out of the box, we saw that it had a number of deep scratched on the wood veneer.

EM asked us for pictures, which we sent. We sent two additional emails asking for a follow-up after this, and eventually told them that we had started a charge back claim with our credit card company and that we would be filing a complaint with the Competition Bureau.

The COO of the company wrote me back the next day outlining a narrative of events that omitted a number of crucial points and told me that in order to be eligible for a refund we had to tell them about the issue within 3 days and that we would just have to fix it with a wood touch up kit. Essentially, because we trusted their intention to find a resolution about the cushions we missed the absurd 3 day deadline and were out of luck. We had even offered to accept the damage to the chair if they would just send the new cushions, but this is the response we got.We expect they may respond to this review with another inaccurate account of events, and so we would be more than happy to share our entire email communication chain with anyone who wants to verify what actually happened.

As a service provider and business owner who regularly purchases furnishings and décor online from a variety of companies, I am appalled at EM’s behaviour and approach to client care and have never experienced anything like this or left a bad review before. They seem to believe they’ve done nothing wrong, so it will be up to the Competition Bureau, my credit card company, and the courts if need be to decide. At the very least, this company is simply not worth ordering from because of their unreasonable return and exchange policies that make it so it’s not worth it to return/exchange anything. There are so many wonderful companies to order from online, and no reason to risk it with EM knowing that if anything goes wrong, you’ll get treated as we have.
"

"Like other reviews have mentioned, be very cautious of purchasing from Eternity Modern. The product quality is poor, the functionality of the products is poor, and most importantly the customer service is non-existent. They have essentially written into their policies that they can send you a defective product (like they did in our case) that they can decide how they want to deal with it, and if you don’t like that outcome you are responsible for the return shipping and a restocking fee, which are often in the hundreds of dollars (in our case $630 dollars!). At no point do they offer a refund, even if they sent you a defective product, which is very likely as these products are Chinese knockoffs. I have never heard of this, ever! Eternity Modern should be avoided at all costs. Be very very careful purchasing from Eternity Modern. "

"Please do your due diligence on this company before ordering, it seems since 2021 and onwards the company has really gone downhill. During unprecedent times around the world, everyone can of course understand and accept mess-ups, delays, and issues but what Eternity Modern has failed to done is inform their customers, handle customer service, and frankly just simply respond to emails anymore.

If you do any research on the company, you'll see recent reviews from 2021 to 2022 all being negative. They used to have a phone number you can call which they no longer seem to have. They don't respond to emails anymore, we are out over $16,000 and have not heard anything about where the product is, and have not been able to reach them.

Please buyer beware!!
"

"I’ve bought from EM 3 times so far and 2/3 (3rd order still waiting) I’ve been dismissed by their customer service. This time I’m especially upset as I received a faulty item. The piece arrived in the wrong shade, and they are saying they can’t guarantee a swatch color match and that it can vary 15%. My piece that arrived is a whoooole other color than the original. I really can’t believe for a $1300 item that they aren’t offering to replace or return the piece, it looks absolutely wrong next to the original piece on the true shade. Just don’t risk it folks for the amount you pay you get no respect or assurance that you’ll be taken care of. Their 5 star presentation and customer satisfaction is a controlled bias on their end as they delete negative reviews and comments on their site and socials. It’s incredibly frustrating as all we want as clients is resolution."

"Products are nice indeed but customer service is extremely extremely poor.

The company was several months late to ship my product.
I was patient and did not complain.
I knew I was going abroad in September but I was supposed to get my delivery in June, it was not supposed to matter.
As I told them to not ship while I was in holidays, they told me that "carrier storage charges of $39.00 + tax per day will be applicable from the date that the order is available for delivery. "
That is just insane, to charge your customer up to 1200$ because you're not home 3 months after there were supposed to deliver.
I asked them if they were serious, well believe or not they are serious.

I ordered twice with Eternity Modern, I will never never order there anymore.
I do need to feel safe when I order online

"

"Got the Arco Lamp and a coffee table. Fast delivery and very good quality. "

"I live in Mexico and had the chair shipped down. - It is perfect in my den! Beautiful and comfortable. "

"It is gorgeous!! It looks way more beautiful in person than in pictures. We are so happy with our purchase. Thank you..!!!!"

"The quality of this piece is truly remarkable. If you have the time to wait on its arrival then I highly recommend purchasing it. However, it took mine four months to arrive. Dealing with the multiple problems with the shipping company Ceva, was an absolute nightmare which would prevent me from ordering any future merchandise. "

"I had thought I ordered them in Poni skin, however they arrived in top grain leather they are beautiful. I was especially impressed on the shipping and packing. Arriving seamlessly. Would certainly not hesitate to recommend Eternity model
Regards Stacey "

"Beautifully made chair. Always have loved this design, and this is a perfect recreation. Very pleased.!"

"I Purchased 2 wishbone counter stools with walnut stain - 12 week lead time --- BOTH arrived with missing finish and unsanded areas. I was given a blemish discount of $23.57. However it is going to cost me $150 - $225 to have Furniture Medic repair the chairs.

Very unsatisfied.

Won't purchase from here again. "

"Really very high quality. Shorter delivery time than expected. Highly recommended to everyone. My house were completely fulfilled by Eternity Modern. "

"High quality. Shorter delivery time than expected, they were ready even before the renovation of my house were complete."