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5/5

2004-03-11

"Service is fast; I ordered on an afternoon and it was shipped later that day. I have purchased items from them on four other occasions and have had good prompt service. Prices are comparable to other online venders."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Delivering products on-time
Delivering products damage free
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Overall technical support
N/A
Being easy to reach
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Being trustworthy
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Resolving problems
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Making decisions on their own
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Being knowledgeable
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Overall customer service
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Verified
5/5

2004-03-10

"This company is the BEST I HAVE USED. They sell what they say. There service is Outstanding. AND
if you have a question they even answer there phones and provide an answer to your questions, NOT like most companys that Don't even answer the phones.They shipped 2 day air and I had my drive on time.GREAT COMPANY ""USE THEM""
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-03-04

"My second purchase of a Shuttle XPC case, cpu, and memory. Some of the best prices and fastest delivery I 've found on online. Very pleased. "

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5/5

2004-03-03

"I bought the RaidMax Scorpio-868 Black/Red Color w/Side Window 420W Power Supply Case yesterday and recieved it today. The shipping was phenominal and the product came exactly as described. I am very pleased and I wouldn't hesitate to order from them again."

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Verified
5/5

2004-03-03

"Very impressive service! order was on UPS truck within hours of placement. Packaged well, priced right, and at at my door steps in two days (west coast). A+"

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Verified
5/5

2004-02-28

"Ordered an Asus Radeon 9600XT for a barebones kit. Wanted the card fast so I could get the system up and running. Essential shipped 2-day air for FREE. The price was also equal to the lowest price on pricewatch, so it was a great deal as well. It cam with all of the bundeled software, Half-life 2 voucher, manuals, etc. I was very satisfied with my purchase. I would definently do business with this company again if I found another great deal like this!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-21

"Best price, friendly, personable communications and fast, safe shipping of great product add up to excellent and satisfying service. "

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Verified
5/5

2004-02-18

"GREAT GREAT GREAT service. Ordered Saturday. Got it on Tuesday and Monday was a holiday. First time shopping here and it definitely won't be my last"

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Verified
5/5

2004-02-15

"I purchased a TDK DVD Burner and Essential Computers not only had great prices, they also had super fast delivery at a great price!Thanks"

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Verified
5/5

2004-02-14

"Ordered Athlon 64 3200+, Asus K8V Deluxe, and Corsair TWINX3200C2PT. Processed and shipped in one day and arrived in two days. Their return policy is a little disappointing though since you need to pay for shipping both ways but all the parts came faultless so this was not an issue."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
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Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-02-14

"To be completely honest, this is a very recommended seller.
I was stuck after Florida Power finally burnt my ups (its two years old, no warranty :( )
So feeling stranded, with a burnt cpu fan and video card (for some reason thats all that got fried). I was looking for the cheapest prices for an ATI AIW 9600 PRO. Found it here, with free shipping, and a very good price for a Cooler Master jet 7, said sure, though shipping charged for the fan were harsh (7$) for just regular ground, I said what the hell, bought them both, allmost got a heart attack when the fan wasn't shipped the same day even though I paid for rush shipping, but dont let that fool you, I got them both two days later, (the fan was shipped the next day from a warehouse close to me) very happy, all came wrapped nicely, no obvious damadge expect for the JET 7 plastic box (WTH was cooler master thinking ? ) very happy with the products, although they should mention that the jet 7 comes with the a small fan bus that you cannot really mount since it fits maybe only two cases in the entire world...doesn't matter to me, used the back faceplate.

in conclusion: Buy, dont worry, if you have a problem or get a sudden heart attack, contect them via email or phone, they will answer promptly.

Will shop there again with pleasure
"

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Verified
5/5

2004-02-13

"Excellent company to do business with. Have ordered from this company 5 time so far and service has been great all times. Did have to replace item once and everything was handled without hassle. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-02-12

"Very dissatisfied. Very unfair return policy. New scanner that was defective and never even usuable one time. Return refused and referred to manufacturer. Replacement was made with a reconditioned unit instead of new and accepted under protest. Will never do business with this company again"

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Verified
5/5

2004-02-12

"great purchase, they sent it out the next business day by 2 day air. they included the rebate form in the package so i didn't have to download it either. VERY VERY satisfied"

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Verified
5/5

2004-02-11

"Once again Essential performs FLAWLESSLY! I've been dealing with them for the better part of 4 years and have never once had a problem."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site