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Verified
5/5

2014-12-03

"very good feedback support. received my receipt withing a minute via email ,along with all of the links. Very good stuff."

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Verified
1/5

2012-09-19

"Upon paying for my order from esoundz, I received no download link or any other communication from them other than a receipt.
Attempts to contact them by email or phone call have so far
come up empty.
"

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Verified
4/5

2010-10-17

"Transaction was easy and smooth, altough I prefer to use paypal, that's not allowed in group buys. The download link appeared just after completion of order and download was easy and fast.
With regard to the libraries, I am really satisfied with most of them except for Pianos and Organs. The organs are ok but the pianos sound really lifeless and very very thin! It's not a great drawback when bought inside the bundle, but I would have felt really disappointed if I would have boght that library alone. It's really out of market now. Could be good 10 years ago, but now, the pianos that are bundled with reason library sound really better.
"

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5/5

2010-06-03

"Very good transaction, everything went as planned ,the instructions for dwnload were clear and acurate.

thanks
"

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Verified
5/5

2009-11-08

"the ordered products are available instantly after purchase, very good bargain with the purchased offer. The download speed could be higher, but it works even with many products to download (with a download manager) very reliable!"

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Verified
3/5

2008-02-08

"This merchant needs to offer it's titles via download, as many of its competitors do. I had to wait for my order to ship, when I could have easily just downloaded it."

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Verified
5/5

2006-04-22

"Esoundz has always treated me right...that's why I have ordered from them time after time. It's important to take care of your customers, and Esoundz understands this concept particularly well. I will continue to be a repeat customer. They have quality and service..what more could you ask for?"

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Verified
5/5

2006-04-17

"The listed item was my 4th purchase from Esoundz in about as many months. Not only are they incredibly easy to do business with, but they provide service and support that makes you want to come back for more. Recommended without reservation."

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Variety of brands and products offered
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Ease of ordering online
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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
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Verified
5/5

2006-04-16

"esoundz is among my favorites for purchasing music software. They are very responsive to questions and have terrific prices."

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Is consumer focused
Is committed to quality products and services
Is easy to do business with
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
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Customer service being trustworthy
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Verified
5/5

2006-04-13

"Good pre-sales support, as a new Esoundz customer I'm especially happy with the aftersales support. I perceived the service as always very responsive and "problems" (delayed overseas shipment) have been taken care of immediately and sorted out perfectly."

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Variety of brands and products offered
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Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
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Being easy to reach
Making decisions on their own
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Verified
5/5

2006-04-13

"Over the last couple of years I've purchased a number of items from Esoundz, and I honestly believe that for service and quality, you won't get any better.
They care very much that the customer is satisfied with their product and are very accessible.
"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
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Being trustworthy
Being knowledgeable
Resolving problems
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Customer service being trustworthy
Customer service making decisions on their own
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Verified
5/5

2006-04-13

"Excellent customer service and prices. They know how to take care of their customers."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
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Being trustworthy
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Being easy to reach
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Making decisions on their own
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Being knowledgeable
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Overall customer service
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Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
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Verified
5/5

2006-04-12

"Pretty much your perfect online shopping experience. Amazingly friendly people if you have any need or reason to talk to them. Great selection, great service. Buy with confidence.

-Mikem
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
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Verified
5/5

2006-04-12

"Esoundz is, by far, the best place to buy sample libraries and music software there is. I have never seen better customer service and more desire to really please the customer than I have at Esoundz. I have received an answer to every e-mail, call or question I sent them, and always made sure I was happy with how they treated me.
To sum it up, Esoundz.com rocks!!!
"

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
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N/A
Overall web site
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Verified
5/5

2006-04-12

"Very honest group of people. They took the time and seemed truly interested in getting things right with my order."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability