"Bought a SACD that was a Japanese import. Complained of its poor quality and received a response of a condescending manner. In process of returning. CD arrived back on a Saturday and they have no mail slots for off hours delivery. Enough said."
"Just received my Rostropovich /Bridge re-issue. This is the best packaged record I've ever received. Brilliant. Thanks"
"The worst customer service I've ever experienced from an online music retailer. Incompetence is an understatement. They don't follow up on priority preorders and lie when pressed for answers. A mickey mouse operation at best. Save your time and money and go elsewhere. "
"competitive price, but poor quality and unfriendly service.
The defective rates of Vinyl (4 defective albums among 8) are too high. Even cannot guarantee the replacements are good, but return and shipping cost need to charge to customer. That means you may pay more money and many times on transportation. Just like a joke."
"Great service and products a reasonable prices. Called and actually got to speak to an individual. The whole order process went very well and the items shipped very quickly. I ordered on the 10th and they were on my door step today the 14th and this is going through a weekend. Very happy with the transaction and will be giving them some more of my business.
Thanks E.D."
"The dictionary simply does not contain enough words of praise to fully express my experiences with Elusive Disc. With an extensive array of high-end audio equipment, a huge portfolio of quality music and impeccable customer service, this is clearly a company that cares about its business and its purpose with an unmistakably passionate commitment. All of this, and with great prices. For Elusive Disc, securing my loyalty was a cakewalk."