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5.00/5
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0.00/5
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5/5

2003-07-16

"This company was a great one to deal with. Ordering was a sinch got my product in a few days in a nicely packed maner."

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5/5

2003-06-01

"Great service, they suggested two variable speed enermax fans. They worked great and reduced temps by 4C. "

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5/5

2003-05-06

"Great seller! I ordered 80mm Panaflo fan, 3 pin connectors and extension cables. Product was well packaged, and shipped fast. Will do more business again with this retailer."

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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2003-04-18

"fast shipper, great site, would love to do business again!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-16

"EliteCool is a great reseller. First of all, their prices are great. Secondly, their customer service is outstanding. I had my eye on the Thermalright SLK-800 HS for a while. I discovered that EliteCool performs lapping for the SLK-800. After visiting their site, I decided that that's where I'd purchase my HS for my new system. Since I'm currently residing in Canada, purchasing from American stores can be a little harsh on the wallet. During the checkout process, I noticed that I could only select one shipping option, which was $40.00. I thought "What the heck? This is the only place that I can find a lapped SLK-800." so I went for it. Later that day, Andrew from EliteCool contacted me by e-mail. First, he apologized that the order would have to be shipped the following day since lapped HS orders take extra time. Well, that's great. First of all, I realize that it's not always possible to ship orders out on the same day. The fact that it was a special type of order made it even more understandable. The fact that Andrew apologized made me feel like I was being treated as a valued customer instead of another person just putting money into their pockets. Moving on to the shipping charge of $40.00, Andrew mentioned that he saw the high shipping cost. He offered a $30 option and a $20 option instead. Sure, a couple of extra days but it's a lot of money to save. I quote "We don’t want the customer paying more than they have to.". Man, most places wouldn't notice such a detail and more importantly, most places wouldn't even bother to mention it to their customers. This is what truly raises EliteCool to the top of my list of recommended places to shop.

I highly recommend EliteCool. The prices are one thing but their customer service is what puts them heads and shoulders above the rest.
"

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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Speed of web site
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Web site being easy to use

5/5

2003-04-13

"i ordered a sk-7 and enermax fan, he packed it and had it here in 3days to my door!
cool!
was packed very well and had a very professional invoice in it.

this was my first order from them, and since then i have made another

im sure i will have no problems.
no more outrageous newegg shipping for me!
this guy send it 2day and goes by weight, which is better than newegg, which will charge you $6 to ship a $4 fan ! even if you combine!
"

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Overall product shipping and delivery process

5/5

2003-03-26

"Very great service. Very fast shipping. Great prices. What more can you ask for?"

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Is committed to quality products and services
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Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
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Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall web site
Speed of web site
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Web site reliability

5/5

2003-03-25

"Order placed on Friday and company went the extra mile by shipping on Saturday! Order received on Monday. A very pleasant experience!"

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Overall quality of the company
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
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5/5

2003-03-14

"The service was great. Their web page could be a little better. Had problem with credit address, ( my fault on that part ) was notified soon and was fixed and shipped the same day. Only drawback is that USPS sux on updating their web site on tracking shipments while Fed Ex or UPS updates theirs the same day while USPS does every evening I guess they are using ancient computers I guess even with the postage stamp hikes I wonder. Anyways if I have to order from EliteCool I will again and recommend the store and prices are great. "

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Overall product shipping and delivery process
Delivering products on-time

5/5

2003-03-11

"Well, I needed some cooling for my new computer and I was told about Elitecool.com

I ordered:

-Slk-800(only place that had it instock)
-80mm Panaflo fan
-80mm Blue led fan x2
-Artic Silver 3

I ordered everything on March 5th at about 11:00pm EST. I was expecting it to ship out on about friday and I would get it the next tuesday or wednesday. But oh no!! It was shipped the next day and I recieved it at 11:28 am on March 8th. That was 3days from when I ordered it, I was amazed.

This is an amazing site to deal with, very friendly, and fast service and great products.

I WILL buy from here again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-11

"Ordering is very easy, well laid out with even a tutorial section for those who need it.Fantastic prices, ordered (5) Panaflo fans, lapped SLK-800, all for under $90 shipped!! There is no where else I could have found such an awesome deal! It was shipped on Feb.18 and arrived on Feb.20! Great Job Elitecool. expect more orders very soon :-)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-24

"Well, I said i would order from them again, and i did. Quite pleased once again. A great company. Ordered on 3/9 (Sunday) Recieved on 3/12 (Wednesday). Quick and accurate."

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-02-21

"EliteCool.com owns, Very fast delivery, VERY helpful setup and live support if you need it. I would Highly recommend this to even the newbs of pc hardware. Very easy site to navigate and friendly service!

-Tru :)
"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-20

"Well organized site. Good selection. Good prices. Would buy from here again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-20

"Second order from Elitecool. Contents, especially SLK-900U were nicely packed. Thanks for the great service Elitecool!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability