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5/5

2002-08-07

"Excellent shopping experience. Ordered Pioneer 104 DVD-R/RW drive on Monday. $246 with Free ground shipping. Received tracking # on Tuesday and got the drive on Friday. Well packed and brand new. Been a week now, burned a couple of DVD movies - works fine. I recommend this seller."

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5/5

2002-07-15

"I ordered a Pioneer DVR-104 on a Sunday, got tracking number monday afternoon, and the drive on a wendsday.

shipping via ups was free and fast.

the drive works like a charm and they even put a little bottle of cologne, heh

i would buy again.
"

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5/5

2002-04-23

"order was placed ona friday night after hours. confirmation by email and phone monday (to confirm CC info). monday night recieved confirmation of shipping.
recieved this large order of dvd-r disks and dvd burners on tuesday morning via UPS .. whatis amaizing is that this was shipped to toronto canada.
Order was complete and packed fairly well (could have been slightly better). Exactly what I ordered and not to many others have pioneer dvd-r A04 in stock even.
i would buy from them again - though i see some have had problems i was very pleased with thier service.
"

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Is committed to quality products and services
Is consumer focused
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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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1/5

2002-04-07

"Worst transaction ever!! This site falsely advertised the Pioneer DVR-104 of being able to burn CDRW at 8X and due to this information I bought the drive since I use CDRW a great deal. After buying numerous CDRW media I could not get dvr-104 to burn at 8X. Contacted Pioneer and they asked who was advertising that this drive would burn at 8X for their brochure clearly states only 4X. I gave them esbuy.com link and they a Pioneer customer service rep agreed ESBUY was misleading the public. Anyway I sent three e-mails to ESBUY all were IGNORED!! Oh they got all three of my e-mails alright because soon after they corrected their false misleading info from their website but they refuse to see their wrong in this situation and provide me with an RMA#. I will never in my right mind do business with these crooks again! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability