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Verified
2/5

2005-10-27

"Website order was not recognized by store, after 20 days followup call placed and only one of the two items were available. Merchant shipped one item three day, second item not shipped yet."

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Verified
5/5

2005-03-03

"One of the best online transactions I have ever made. I was very unsure about them due to the fact that the headphones I ordered were thirty dollars cheaper than anywhere else..but I was wrong. At my door 2 days after I ordered, and the product was exactly as ordered. Free shipping as well! Excellent store and would gladly do business again."

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Verified
5/5

2005-01-08

"No problems. Qestions answered promptly. Shipment received within two days!! Very professional. Good prices. Sorry did not have more items on website to buy from them! Will check them first for anything else I may need.
Hope they maintain this excellent level of service and value.
"

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Verified
5/5

2004-12-24

"Excellent customer service. I ordered it in the afternoon on a Thursday. They sent it out the same day and I received it the next day! (Note:I live in NY and the place is in NJ, but still that is very quick) It was free shipping and they matched a price for me. I highly recommend this place. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2004-11-05

"Awesome!
Ordered on the 4th, it was here on the 5th.
I only paid for standard shipping.
Unbelievable.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-27

"I purchased a watch with free shipping. The price was better then all the other sites. There was an initial delay in shipping, but it was free, so I can't complain too much. The watch was in new condition and came with all the manuals, and the box."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
N/A
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-05

"Ordered a Gemini turntable from this company on July 1st. They shipped the order the same day and I received it via ground the next day (New Jersey to Rhode Island). Shipping was free and the price on the turntable was $50 less than any other dealer I could find.

The unit was double boxed, well packed and brand new. Only issue I have with them right now is they advertised a free cartridge with the deck and there wasn't one. I called them and they asked me to send an e-mail stating what happened, and that they will send me the proper cartridge. I'll add to this review after I see how this works out.

All in all, I'm very satisfied with these guys and woukd likely order from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-13

"I have to admit, I was very skeptical about ordering from this site. The layout of the site just doesn't look very reputable, but in my case, the service was. I ordered the JVC HX-Z30 which weighs in at 78 pounds. Despite the weight, it shipped (to my front door) in only 2 business days with free UPS ground. It cost me 50$ less than any other store, so I thought it was a shady deal, but was pleasantly surprised.

I emailed electronicscity a couple time asking random questions about my order to see how long/well they responded, and it only took them under 2 hours to reply to every one of my emails with a confident answer. My new mini-system appears to be in perfect condition. Seeing as how this turned out to be a no-hassle shopping experience I would definately buy from them again and recommend them to others.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability