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Verified
5/5

2006-05-20

"Was worried about ordering with some of the reviews,but price was so good had to take a chance. Ordered plantronics DSP200 on 5-15-06 and recieved it 5-18-06. Works Great
Great Service
Great Prices
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-04-25

"I was leary after reading previous comments, but transaction went off without a hitch. Price on my item, Plantronic Discovery 640 replacement headset was much better than any competitor, and I received item in one week as indicated in same day confirmation e-mail. Shipping details were included and correct.

Item originally showed out of stock, but when I called, the customer service gal made a call and found that it was in fact, available. Web site was updated immediately and I placed a normal online order. Maybe they have gotten it together since the last rating or perhaps I was just lucky, but regardless, it worked for me . . .
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
2/5

2006-01-11

"Will not do business with them again. I ordered 5 digi cams for work that I needed by a certian date. I called (instead of placing the order online) to make sure that what I needed were in stock, and would ship the same day. I was told they items were instock and would ship the same day as long as i ordered before noon. I made the order right then over the phone with the person that just told me the items were in stock. I paid for fedex air to get the order to me.

I didn't recivie a confirmation by the end of the day. So I called and to get a tracking number. Was told that my item shipped but they couldn't locate the tracking number, but email it to me once they located it. Didnt have it by the next morning so I called again. Same story. That evening I called again and was givin a tracking number. After entering it into fedex I found that my order had just shiped an hour before.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with

Verified
1/5

2005-07-10

"Ordered 4 items, only 1 was delivered in 3+ weeks. I was given the option to cancel, so I did. My refund finally showed in my online credit statement after 2 weeks. They answer email and are polite on the phone but apparently don't have much in stock."

Detailed Review Benchmark + -
Overall quality of the company
N/A
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site