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Product & services pricing
0.00/5
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0.00/5
Return/Replacement policy:
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Verified
5/5

2005-05-26

"After having a rather horrible experience purchasing multiple disc DVD cases from another etailer (http://www.resellerratings.com/seller154.html), somebody on the www.videohelp.com forums pointed me to Effectuality.
I was immediately impressed by their fantastic selection (of DVD cases that is! I really haven't looked at the rest of their product offerings) and reasonable prices.

This may seem a bit petty, but the kicker is shipping....
This company is located in Canada, and apparently it is really expensive for Canadians to ship things(?).
I have purchased from other Canadian etailers before (not to mention recently) and have never experienced such incredibly HIGH shipping fees.
Especially since I opted for the "cheapest" method - standard Canadian & U.S. postal service. It took 2 weeks for my package to arrive.
All products ordered arrived as promised and in perfect condition.
All products ordered are of very high quality.

Overall, I would say that Effectuality is a GOOD company to buy from.
I will definitely purchase from them again in the future, but apparently I'll have to save up a bit beforehand to cover the shipping...
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
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Variety of brands and products offered
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Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-02-04

"Very good product and service.Also very good price and are very fast answering to emails."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability