"I purchased a laptop described as factory sealed with 3yr warranty; an invalid 3rd party warranty arrived along with a refurbished and USED, unsealed laptop. The seller took a return but would not issue a refund! DO NOT BUY FROM THIS SELLER> This seller goes by the id of ibmfactoryoutlet on ebay "
"Never again.
I bought an IBM Thinkpad R51 from this store on 12 November. It arrived in about five days, but was DOA. I fedex'd it back to them the following day.
After two weeks I'd heard nothing, so I started emailing them about a replacement. One finally arrived in mid-December, a cheaper model. No firewire, no gigabit ethernet, 1/2 the RAM, and shared video instead of dedicated video. On the whole, much weaker specs.
I sent it back and requested a refund. They advised they were replacing it... but nobody would give me a tracking number despite multiple emails. Finally, fed up, I left them a well-deserved negative feedback on Ebay.
That's when they got nasty. They retaliated, and *LIED* through their teeth on my feedback page. They called me a "BAD BUYER," and claimed I'd used the laptop for a month(!) before declaring it DOA and sending it back. After I replied with the fedex tracking number for the return shipment, they claimed the cheaper replacement they sent was "accurate model" and that this was simply a case of "buyers remorse."
If this had been an honest mistake, or a simple DOA product, I'd understand; those things happen. Anyone who's ever been in business has made a mistake, had something screw up, and had to apologize to a customer Unfortunately, that's not the issue, it's the dishonesty and retaliation in the face of a legitimate customer complaint. I find that behavior to be absolutely, positively, 100% over the line.
If anyone is interested, I have emails and tracking numbers to back up this entire narrative.
Buyer beware. "