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5/5

2006-09-08

"Customer service is excellent. Sales personnel is vey helpful in directing my computing needs."

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Verified
5/5

2006-09-07

"I bought a notebook from Eagle.
I am very pleased with everything. The service, the time fashion the product arrived, and the price.
Sales was very familiar with the product. He helped me choose a notebook that fits my needs.
Would deff come back to Eagle for more gadgets, Thinking of getting an iPod for my daughter. Eagle would be the first store i would go to.
Thanks Guys.
"

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Verified
5/5

2006-09-07

"My order was handled seamlessly. The customer service representative that I spoke with was courteous and gave me the information I needed concerning my order and shipping. I am a busy business professional and do not have time for follow up on mistakes. Based on how my order was processed and how I was treated, I will be back. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
N/A
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-09-07

"Quck fast service, needed to change an item I ordered called, firendly professionals that answered and correted my shipment, got to and everything at as good or better than expected..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-09-07

"They are one of the few good online companies I would trust to purchase products from. Never had and problems with any products. Would recommend to anyone that needed parts..."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
Resolving problems
N/A
Being trustworthy
Being easy to reach
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2006-08-23

"I am very disappointed with Eagle Computer. First, they attempted to verify my order, and when they accidentally hung up on me, they cancelled it, concluding that it was fradulent. Then when I called them and explained that I needed the order for overnight Saturday delivery, they sent it for next business day Monday delivery. When the order was refused because it was late, they then refused to provide a full credit for the amount. The transaction is now in dispute through my credit card company. They don't seem to have a customer focus.

My recommendation: Stay away from Eagle Computer.
"

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Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
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Making decisions on their own
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Resolving problems
N/A
Being trustworthy
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Being knowledgeable
N/A
Being easy to reach
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Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2006-07-27

"Absolutely morons running this business. Do not go through the pain for purchasing from this seller as they don't exercise any moral when it comes to customer service. First they charge you for your purchase for an item apparently is in stock. Then a week later still no update. Customer is left in the dark until I saw the reverse charge on my credit card statement. BUT STILL no email explaining the reverse payment and most of all an apology for them wasting my time. Don't take my money first if you are not going to deliver the goods- where is the interest for my money?????????"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2006-07-26

"This company sold me a defective laptop which I returned for replacement. After a month of waiting, I was told they don't have anymore units but I could call sales to find out for sure. Sales had more and the price had actually gone down so I re-purchased the second unit and asked for credit on the 1st. After a few weeks, it took me disputing the CC charges to get a credit. In the mean time, the second unit came in defect again. I made them send a return paid postage label and sent it back. A month later, still no credit on the second unit even though cust.service says "you have been credited". I disputed the charge again and will wait for AMEX to get my $ back."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-07-18

"Had an excellent time dealing with this vendor. I was looking for a product that the manufacturer no longer makes, but I found it at Eagle. I was a little confused as to what all came in the package contents, as they had a couple different models listed on the site. My sales rep, Shannon, took the time to go to the warehouse and pull one of the items and told me over the phone exactly what I will be getting. Can't beat service like that! About to place a large volume order with them again for the same item. And I will DEFINATELY be checking out Eagle in the future anytime I need to make a computer related purchase."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2006-07-11

"The "customer service," "return department" and response time from Eagle Computer Systems is the worst I have encountered. I purchase a lot of electronic equipment online. I purchased a ViewSonic P220f monitor from Eagle on 6.12.06. On 6.13.06 they shipped the monitor and I received it shortly thereafter. The casing of the monitor was crushed in two corners. The color rendition of the monitor was distorted throughout the upper left quadrant. I informed ViewSonic of these defects immediately. I have called their return department over 11 times and talked with a "store manager" twice and as of July 11th have recieved neither a refund nor shipping instructions regarding a return."

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Verified
5/5

2006-07-06

"I liked almost everything about this store and will definitely shop there again. My only two negatives are not big at all. A.) I thought they packed my laptop a little loosely. The manufacturer's box was sliding around easily inside the SaveAtEagle box. B.) Once you've input what you want in their store, it's nearly impossible to sort or filter your results. I used "Edit, Find" to get to the product I wanted. Would be nice if they would add some sort and filter options. That said, I will be back, and look forward to their success and upgrades to their site. Go Eagle!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
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Being easy to reach
N/A
Making decisions on their own
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Being trustworthy
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Overall customer service
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-05-25

"customer service and sales department was very curtious and great assistance. it's rare that you actually talk to people thta know their products. thank you so much. will be buying again from you!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-05-25

"order arrived in timely fashion. tracking info is great."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy

Verified
5/5

2006-05-25

"I had an excellent experience with Eagle. I received my item promptly, although it was missing a piece. I emailed customer service and within the day I received an email stating the piece would be shipped the next day. I received the piece within about 3 days and everything worked great. I would have to say that they are a very good company to work with and I will definately check with them for future purchases."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

LZ
Verified
5/5

2006-05-11

"Comprehensive inventory, excellent price & speedy delivery "

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Is committed to quality products and services
Is easy to do business with
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Is trustworthy