"I placed an order for a docking station for ThinkPad X6. After two weeks, I did not receive the product. So I went back to their website. There was no way to track the order, but they had this Live Chat.

As soon as I clicked it, I was greeted by a representative. I inquired about the status, and I was told that the order was canceled, because the item was out of stock.

I told the person that it would have been nicer, if they had contacted me about this cancellation. The person said that email notification was sent to me. Obviously, I did not receive that email, and that's why I was inquiring about the status. (I did get two AD emails from them: one for TurboTax and another for Adobe Acrobat.)

Well, there was no point of arguing, because it doesn't change the fact that I need a docking station ASAP. So I went back to pricegrabber to search for the docking station.

Guess what? It showed that SaveAtEagle has the docking station in stock. The only difference is that they raised the price from $79.09 to $105.73.

Now, I can’t help but to think that they canceled my order, because they did not want to honor the price. I understand that they do business on a very thin margin, but I still think it's not the desirable way to do business.

This docking station is for my boss, and I could not afford to delay any more time. So I ended up placing an order from Lenovo for $199.

I still think SaveAtEagle is a good place to buy certain things; such as refurb laptops. I bought some goods and two refurb Averatec laptops (one for a co-worker and another for dad.) I am thinking about buying a Dell D400 from them for myself. Their price is good and they ship fast in good packaging. They may just need to work on communication part, and it would be nice to have a way to check order status online.
"

"Placed an order on January 16th. Payment was taken the same day. Never received a confirmation email. I emailed them to check the status. Received a reply the next day stating that they will look into to it. The next day I receive notice from paypal that my money was refunded by eagle. I was not givin any explanation as to why, there is no email notice from Eagle just the refund. I guess I'm lucky to get that! "

"Ordered, listed as instock. Today, I check order status and see that my order has been CANCELLED. No email, no phone call. I called, waited on hold, to find out that they were out of stock and no one had notified me. So - out-of-date site, lack of concern for customer, no communication when they cant fill successfully placed orders... now, I'll have to wait for my refund. Called, and no compensation for my hassle was offered."

"I am very pleased with Eagle. They shipped my computer right away and I got it in 3 days."

"G0 x3210 quad-core on a budget...excellent! I talked to a person, and they helped me find the exact stepping CPU that I was looking for. There were several calls back and forth to track down the exact spec code, and I never had to wait more than an hour to get a real response. Most companies don't have the ability to check individual retail boxes for spec codes...saveateagle took the extra step, and get an A in my book for effort. Most of the big vendors can't guarantee steppings, but this is one vendor who listened to what I wanted and delivered!

Shipped same day...received a tracking number that night."

"Bought many times from Eagle. Never had a problem. Always been on the money. Good pricing and items always have been what they said it was going to be. Very satisfied. Lance is always helpful and on the ball!!!"

"This was my first purchase through Eagle computers. I purchased a refurbished ultra-portable notebook. The item was shipped promptly and arrived in excellent condition. I had a good overall experience with Eagle and would recommend them."

"While they have good prices... the customer support people should be working elsewhere... they simply do not have a customer oriented approch... I ordered an item that was never shipped... I called to check the status and they told me that this never happens...I immediatly canceled the order ...and was told no problem... but they shipped the item anyway... now I have to call them and get a return RMA as well as pay for shipping both ways... do not do business with this company they are not worth the hassle"

"Product (Palm Tungsten E2) arrived promptly, however it was missing some accessories - the flip cover and AC adapter. The missing AC adapter was particularly irritating, as the product description on the Eagle website said an AC adapter was included. In addition, the installation CD-ROM does not appear to be an authentic Palm installation disk, and is missing some software (DocsToGo, possibly others) When I pointed out to Eagle that the product description was "New / Demo", and that the box they sent was missing stuff Palm said comes in the box, their response was basically "Tough, you get what we say you get, not what Palm says you get." When I pointed out that the Eagle website said I got an AC adapter, their response was that the unit can be charged through the USB cable. (That's fine, if you have a USB port around...)

I want to return the product, but they're not willing to refund my shipping costs.

Eagle has good prices, but be d*mn sure you know what you're getting and especially not getting. And, if possible, get it from them in writing."

"Large selection, helpful Customer Service, great pricing, fast delievery"

"I bought the go-video home stereo/dvd/mp3/jpg player and it was delivered promptly to my U.S. address (2 days after ordering ups ground, guess i was very close), payed using paily (cause am from mexico) without problem, thanks. P.S., product was new, and it did what it said on the website."

"Quick to find and place order for odd type battery. Most did not have it in stock while others wanted much more for same item. Was provided with shipping status. Great Job !!!"

"I have placed 5 orders from this company and have been happy until now. First, the last order took 13 days from order to shipment and I had to call for a tracking number. Second, the system came with a bad power supply (it wasn't even plugged into the motherboard). And third it was missing a stick of memory.

Their response, send the whole thing back for a refund (at my cost of course) even after the delay in receiving it). Second option, contact Acer for replacement parts. Again, completely unacceptable as they should know what they are selling. I am done doing business with this company."

"This is a horrible company. I ordered a laptop from them. they charged my card immediately and then few days later canceled my order. No company charges the card before the order has shipped. STAY AWAY FROM EAGLE"

"Buyers aware! They sell computers that are not in stock. I bought computers from them but the order was cancelled because they were out of stock. And they charged my card for it! Keep away! I buy stuff online all the time and this is the worst!"