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Product & services pricing
8.67/10
Chance of future purchase:
8.58/10
Shipping & packaging:
8.79/10
Customer service:
8.61/10
Return/Replacement policy:
9.09/10


Verified
5/5
2018-11-11

All Excelent

"Fast, Great Assistance, all good."

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Verified
5/5
2018-11-10

Great Service

"The customer support was helpful in shipment
my first custom pc, really great
"

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Verified
5/5
2018-11-09

ExcaliberPC customer service is great, fast shipping AND free stuff!

"I ordered the MSI P65 8RF from ExcaliberPC. Not only did they not charge sales tax (I'm in MD), but the price was cheaper than their competitors...including even Amazon at the time. On top of that, I've read reviews that their competitors weren't sending the wooden case that the 8RF comes in. But ExcaliberPC delivered with the wooden case and suede/leather slip on cover.

During checkout, ExcaliberPC had nearly $200 worth of free MSI goodies thrown in. Including: a cute little MSI stuffed dragon (that I gave to my son), a pair of MSI headphones, an MSI gaming mouse, an MSI gaming controller that my son uses with his laptop for Minecraft, an MSI gaming mousepad, etc.

All of this was a great experience and they shipped quickly. ExcaliberPC is going to be my goto for future PC orders (I was a first time buyer).
"

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Verified
4/5
2018-11-02

Great Product - Slight Damage

"The purchasing process was simple and quick. I took advantage of the free products that came with the computer purchase along with an additional 256GB at no extra cost. I love the computer, it's incredibly fast and very sleek, definitely along the lines of what I was looking for. The only mark I have against the product is that there's a small yet noticeable ding along the trackpad. It's not a huge deal but it is unfortunate. Otherwise it's a great computer and I'd recommend it to anyone."

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Verified
2/5
2018-10-31

Asus ROG Strix Scar Edition GL503GE

"The laptop is really slow when i opened it. And my FPS is dropping for no reason. My old laptop is running better"


Verified
5/5
2018-10-23

Excellent support experience!!!

"I 've made a mistake entering wrong address and was promptly assisted by Steve in redirecting package before it was lost )) His assistance was priceless and I am very grateful! Thank a lot !!!"

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Verified
5/5
2018-10-18

Excellent service

"I have a little issue with the payment method but they help me and the shipping was very fast the product arrive in perfect conditions totally recommended"

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Verified
5/5
2018-10-10

awesome!!!

"everything came as described along with the many freebies. they even upgraded my delivery so that i can get my laptop earlier. thanks excaliberpc! i have no idea why people even give you guys bad reviews. everyone was helpful and always answered my questions when i called to inquire about the item(s) as well as the status of it prior to delivery. everything was fast and smooth. will definitely order again from excaliberpc in the future. "


Verified
5/5
2018-10-08

Excellent service!

"My order arrived before its scheduled delivery date. I will definitely patronize ExcaliburPC in the future."


Verified
5/5
2018-10-05

Outstanding experience!

"I searched extensively to find a company that would custom configure a laptop. Most have limited options you can choose from. Excalibur PC had multiple options via online ordering that allowed me to select all of the important options and the process was simple and straight forward. Laptop delivered quicker than expected. After a few not great experiences with other companies, this was a pleasant surprise and I would definitely recommend them!"


5/5
2018-09-26

Excellent service

"This was my first time dealing with Excaliberpc, and my first time buying a new computer in almost 10 years. I have to say the service I received was awesome. I contacted support a couple times and no matter what question I asked they were able to give me detailed information about it and always seemed happy to help me. Also the plethora of extra free stuff I got with my computer purchase was crazy! I couldn't believe they were able to include all of that. Everyone at this company is great and super helpful. I would like to specifically thank John. He talked to me quite a few times and was always willing to help and walk me through any questions I needed answered. Would highly recommend these guys."

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Verified
5/5
2018-09-20

excellent

"i'll keep buying components with excaliber pc"


Verified
4/5
2018-09-20

Would be five stars

"BUT they didn’t call for a security check (because the price was high) right away to ship my order as soon as possible. Paid for overnight shipping but took almost a week. "

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Verified
5/5
2018-09-18

shiped multiple days faster then promissed

"It shiped to Switzerland without any problems.

Like title says, very fast!

All is in good condition and how it was expected (1TB NVME SSD love it!).

Windows was on the NVME SSD, like I asked for.

Thank you!
"

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Verified
4/5
2018-09-18

Best Beefy Laptop Delivered!

"I was searching through the Internet for the best gaming laptop with the best deal. At the time of purchase, I found EXcaliberPC.com to include free stuff along with my order of a laptop! In case your credit card declines transaction, be sure to resolve your issue with your credit card company as soon as possible as people at EXcaliberPC.com may not be in office all the time, despite their hours. Overall, I successfully resolved my issue and received my order within a week."

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