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Product & services pricing
8.63/10
Chance of future purchase:
8.57/10
Shipping & packaging:
8.44/10
Customer service:
8.31/10
Return/Replacement policy:
8.65/10


Verified
1/5
2018-05-16

No customer service!!

"Send email asking for ETA of a preorder laptop, no reply. Fill out online form on it website asking the same question, still no reply yet after 2 days. "


Verified
1/5
2018-05-14

No customer service even before shipping

"They did not alert me that my credit card had been denied. I had gotten an alert and authorized the charge. I waited ten days and sent them three messages and yet they never told me that they were not fulfilling the order."


Verified
5/5
2018-05-13

I give them a real 5 stars

"I have a very good experience buying here, I'm from a diferent country and I found in EXcaliberPC.com what I was looking for, their team are so patient and they give you a very kind assistance. Thank's for the excellent service!"


Verified
5/5
2018-05-11

Excellent customer service from EXcaliberPC.com

"I appreciated that a representative of the company called to confirm my online purchase and to review when the computer would ship. It gave me a chance to ask about the extras to be included, confirm the total purchase amount and get information on when to expect delivery. The computer and all accessories was delivered on time and was packaged great! The computer was a gift to my grandson and he is so pleased with the quality of the graphics and power to play his games. "


Verified
5/5
2018-05-11

first time...

"I was leary as this was a major purchase and I've never used them for anything.. Went great!"


Verified
1/5
2018-05-10

I could not make the purchase of the laptop. I tried 4 times and all of them were declined

"I could not make the purchase of the laptop. I tried 4 times and all of them were declined"


Verified
4/5
2018-05-09

Very HelpfulOnce you Speak to the right person.

"While a short delay was caused by my missinderstanding. Once I spoke to The right person “Thsnks John” everything was put back on track and i received the laptop i wanted at a great price! "

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Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5
2018-05-09

Great Experience!

"The communication was great between their customer service team and I. Was a pleasure to do business with. "


Verified
5/5
2018-05-02

MSI TITAN PRO.

"Very happy with the buying experience . Got the laptop I want for the right price . Would do business again . "


Verified
5/5
2018-04-30

Asus vivibook - customized

"great service !

Delivered as required !
"


Verified
5/5
2018-04-26

Competence and Customer Satisfaction

"I was treated kindly, and my questions were answered promptly. The laptop was shipped promptly, and when it arrived, I was totally satisfied with the outcome. I'd do business with EXcaliberPC any time!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5
2018-04-26

Fast and easy transaction

"The item I wanted was shipped quickly and arrived with no problems."


Verified
5/5
2018-04-20

laptop is super fast at a great price!

"The delivery was fast also."


Verified
5/5
2018-04-18

Great attention

"It was a pleasure. Purchase was made easily and the customer attention is awesome. I had many questions and they were answered patiently. Excellent service!!!"


Verified
4/5
2018-04-17

Efficient help

"Took a while to get a reply, but once correspondence started, it was quick. My questions were addressed, but my problems weren't (supplier side problem)."