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Product & services pricing
8.33/10
Chance of future purchase:
8.32/10
Shipping & packaging:
8.52/10
Customer service:
8.78/10
Return/Replacement policy:
7.67/10


Verified
5/5
2019-02-18

Very good sales team.

"Very good sales team. Helpful ."

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Verified
5/5
2019-02-17

Excellent!

"Love my new Asus laptop and all the extras that came with it. The service on the ordering and delivery was easy and accurate. Will definitely do business again with EXcaliberPC!"

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Verified
5/5
2019-02-16

A great experience

"I had no really big issues. There was a problem with PayPal but they reached put and made sure everything got squared away. Really friendly customer support and easy to talk to. "

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Verified
5/5
2019-02-16

EXcaliberPC.com is the best hands down

"Everything was as I planned and wanted.
Finally a dream came true.


Love.
Yours truly,
IT Nerd :)
"

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Verified
5/5
2019-02-15

Top Store

"Very fast service, good knowledge, seriousness!"

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Verified
4/5
2019-02-13

Asus strix scar

"Very helpful and swift service. They did a 32gig ram upgrade and it works great. Very happy with build and performance of system"

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Verified
5/5
2019-02-12

Best service I have had

"This is the first time using Excalibur PC and had a great experience. Was always able to get someone to respond to a phone call or email regarding questions or concerns. Will be a returning customer in the future. Will recommend to others."

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Verified
1/5
2019-02-12

they said they would match the lowest price but they didnt

"they lied about matching the price"

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Verified
5/5
2019-02-07

Awesome Customer Service and Prompt Response

"Simply awesome. all issues were resolved almost instantly and they almost always seem to have a customer care representative to respond almost instantly. Beautiful experience altogether I must say."

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Verified
5/5
2019-02-05

Amazing and Helpful!

"Despite issues with the Amazon payments ExcaliberPC was extremely patient in working with me to make sure everything worked out in the end! "

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Verified
5/5
2019-02-01

Excellent customer service and shipping

"I called to ask about a laptop and had a discussion with one of their professional sales team associates to make sure what I'm asking for is what I'm going to get with some of the options that I want to customize. The sales associate was very thorough, was knowledgeable of the specs of what I was asking for and guided me through some of the options on their website as I had some questions on specifics. The laptop had to be customize to order with a lead time and that was okay, but to my surprise it showed up on my doorstep a few days before expected. I'm a very grateful and happy customer.

Thank you ExcaliberPc.
"

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Verified
3/5
2019-01-11

Disappointed

"Was disappointed because they had an item listed as in stock that was not.
Although they were quick to let me know they no longer had the item and
that it might be discontinued so I give them 5 stars for service.
"


Verified
4/5
2019-01-07

Prompt service!

"I had many questions about the product and the buying process, and was very happy to find out that answers were promptly delivered, allowing for a smooth buying experience. "

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Verified
4/5
2019-01-05

Really weird experience

"I first ordered a laptop from Excalibur PC's website back in October. It was delayed a couple of times, then pushed into a window where I would be traveling so I canceled. I placed another order when I got back home, but it took days to process. Before it even shipped I found out it wouldn't arrive for nearly two weeks, and I would be gone again. I canceled that order, placed it through Amazon, and received it in three days! I was told that wasn't possible if I ordered from them directly, even though the Amazon order was fulfilled from Excalibur PC in California. Really, really strange. The only downside is I didn't get the loot box that MSI included with the limited edition laptop I ordered."


Verified
5/5
2018-12-31

Excellent

"Excellent product and promotion. I love it!!!"

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