"On April 22 I made an online purchase for 2 caliber pin bolts (order # T04362000608429) and called Dublin Toyota and were given confirmation that these items were in stock. I arrived on the same day at around 9:05 am. The person that helped me was John or Johnnie, I believe. He said that I would need to wait for online orders to be processed before I can pick up the part. The total for 2 bolts was $2.49 online with tax. He said the only way I can pick up the parts was to pay the regular price of $2.96 per bolt which came out to be about $6.57 with tax. I told him that I urgently needed these parts since my car cannot operate without them and is sitting idle. Didn't matter to him as he just recited store policy that I will need to wait and it may take 1-2 days for processing. It was not until after I paid $6.57 before he told me the person processing the part will arrive at 9:30 am (in about 30 minutes). The whole time, his attitude was really rude and he did not seem like we wanted to help me or provide any type of solution. I don't think this person should be anywhere near customers without proper training and improvement in his people skills. It doesn't take much to go the extra mile help someone but the benefits would be immeasurable. I believe I've dealt with this person once before in the past and with very similar results so I don't think it was just a one time event or he was just having a bad day. Anyway, in my opinion this person should not be in a position to represent the Toyota brand until he improves his customer service skills."
"Walked right up and picked up part instantly no wait "
"I decided to order OEM radiator hoses online through Toyota, for quality and precision parts. Easy to navigate the website and pickup was free to store, so that’s what I decided to do. The parts department team was very helpful and nice.
Will shop here again for replacement parts. "
"Called various times to follow up regarding status of parts order - Part personnel were clueless. "
"Ordered the part online and it was ready for pick-up the next day. Pickup took no more than a minute. Oil filters were cheaper than anywhere else online, especially if you have to factor in shipping."
"Great service they organize all my wiper insert for me and pick up was easy "
"They had a great price listed with free shipping in the united states but, after ordering the part I was sent a cancelation saying my order was canceled. I called and asked why my order was canceled and was told it was because they do not ship out of state."
"Wow, had parts for my fender bender in just two days. And good advice when i picked them up. "
"Quick responsiveness and good service."
"Jose.., Parts Counter Guy.. A+ Service on a SATURDAY "
"Ordered wrong part and parts desk was extremly helpful with return."
"Easy to use website and prompt replies "
"excellent, easy, friendly, knowledgeable, very patient.... even as I was dropping in without appointment or warning "
"The purchase was quick and easy"
"But the unit was broken. Parts rep ordered a new one."