"Perhaps it's an idea to give the customer service staff a training an reading email with a question/complaint, so they can give a proper answer instead of a standard reply that doesn't make any sense at all."

"I wouldn't recommend anyone to buy from their website. The staff is unprofessional. I made 2 orders within 2 days, after they charged my card I was notified that the items were unavailable. Now it will take up to 5 business days before I will get a refund for the merchandise. "