"After waiting 4-6 weeks for the dress, it was too big when I received it. Now it's impossible trying to get someone to respond to my ticket(s) asking for their procedures to return the dress. As I understand it, I only have a few days to ask them for a return. They sure as heck better not refuse to give me a credit since I've been trying to get in touch with them since I received the dress! Definitely not worth the trouble. Buy local!"
"I ordered a long, long sleeve navy blue gown and received a black gown with spaghetti straps. I emailed a picture of the dress and asked what the return procedure was. They asked me to email a picture of the dress, the tags, the shipping label and some other label before they can proceed. What? I waited a month and they sent the wrong dress. I don’t think I should have to jump through hoops to return it!"
"Great quality of products and services. The discount rates are very affordable. Customer service is outstanding. Communication is clear and efficient. No problems with delivery. Will shop here more!"
"I had an issue with my order, however customer support was attentive and took care of my issue in a timely manner . Appreciated them working me to make sure I was satisfied. Will order from dress first again. Thanks again !"
"was very good with fast deluvery"
"They have good customer service , happy they were able to resolve my issue. "
"I ordered my burgundy dance shoes, they arrived before I was expecting them and the product was as advertised but lovelier in real life. The leather is soft and supple and the fit was just perfect, the shoes fitted and were comfortable as soon as i put them on. The shoes are extremely pretty and the heel height is perfect for dancing, not too high not too low. I appreciated the correct dispatch and consignment follow up details. Look forward to ordering more shoes from you."
"I ordered a dress from a competitors website and had a terrible time with them. Their customer service, quality, and timeliness were poor, and that's being nice. I tried a second time here, and found a lovely dress. It was delivered quickly, measurements were perfect, and the quality was fantastic. I couldn't have asked for better. It gave me the confidence needed to face the rest of the wedding excitement with my head held high. "
"They were able to sort the issue with my order in a timely manner. I still have not receive my order as of yet to comment further."
"This is my first experience with Dress Fisrt and I have to say that we are very happy"
"They work with you and they are good to fix any problems that may come up. "
"DressFirst's service is quick, professional, and high quality! The product I got was exactly what I hoped for and then some, and I got tons of compliments on it. Highly recommend to anyone!"
"Horrible. The worst experience I have ever had as an online customer was this one.
Colour, was by far as in the picture presented on their site. I ordered a fuchsia dress, when arrived, was totally pink.
The cut of the dress, totally different than in the picture. If you don't believe me get my email and you will be convinced.
137£ for the dress. I bet the costs aren't more than 50£ and I repeat myself, extreme low quality. The embelishment looks aweful and totally different in comparison with the publicity picture.
Free shipping was actually extra costs for 60$
IN CONCLUSION. THEY SHOULD CHANGE THEIR NAME INTO DRESSLAST. "
"just ordered once, and I will order even more on this site!
high quality, beautiful product, fast shipping, safe payment
I'm very happy with the things I ordered here
I really can recommend it!"
"Dear Dressfirst!
Thank you very much! Very nice, and comfortable all shoes what I ordered. I am glad that I found out this side :). Only from here I order. Express, cheap, and reliable.
Marianna"