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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5
5/5

2022-09-05

Excellent customer service

"Contacted Don Rowe for a new inverter for my RV. Customer service was above par and agents that I spoke with were knowledgeable and courteous. I placed my order online, it was processed and shipped with lightning speed. Will definitely choose this seller should I need any products in the future!"

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5/5

2014-04-15

"I bought a KISAE 1220 inverter from donrowe.com. Have had it now 4 years. Still running fine."

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5/5

2017-05-27

Super fast shipping and reliable tech support

"I have purchased inverters and battery accessories for years from DonRowe.com and only now thought to write a review. Each time Ive purchased from these folk, its been a pleasure. They have helpful advice and are super friendly. Once in a while you can find the same products a bit cheaper elsewhere - but the service and tech support is no where near as competent as with DonRowe.com.

Ive attached pics of my most recent purchase of a Steca 20A charge controller (and a Xantrex 2000W inverter I purchased a couple of years ago from DonRowe.com as well).

Regarding the controller - Wow. I was going to purchase my usual go-to Morningstar 15A (metered). The Steca from DonRowe was actually less expensive, has a great GUI that's pretty intuitive, and made in Germany. The instrumentation capability on the Steca is actually quite remarkable...considering I didnt read the manual, I keep getting surprised on new things that it does such as this bonus: It has a built in data-logger to monitor daily Amp-hour usage so u can adjust storage or production capacity on the fly!

At our roadside inn, I do free community solar workshops and its so nice having robust equipment to use and teach others on.

Peace and Love,
Rik the Innkeeper
"


Verified
5/5

2015-07-23

"I purchased a kisae sw1220 pure sine wave inverter from DonRowe. It ran flawlessly for a little over a month, then literally smoked out and quit. I contacted DonRowe and kissae both because the unit had a one year factory warranty. After reading horror stories about trying to get companies to honour their warranty's. This was not the case with DonRowe and Kisae. They both worked with me in A very timely manner. I shipped my bad one to DonRowe for another unit. Kisae agreed my unit was defective and e-mailed DonRowe that it was bad, and offered to replace it if DonRowe would not. They have a lifetime customer now. And my friends and coworkers were so impressed that they are now considering kissae and DonRowe product's."

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Verified
5/5

2009-07-21

"GREAT PLACE TO BUY FROM!!!!!!! I called on a Wednesday to make sure a particular item was in stock. I was told it was and asked for 3 day shipping as I had a camping trip I needed the item for. Shipped out on time and arrived in 3 day as stated. Packaged well and works as advertised. I work for an online retailer and use reseller ratings all the time to check on competition and both companies made my experience better. Thanks."

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Verified
5/5

2007-07-23

"I ordered a 300 watt inverter from DonRowe.com and asked for a Saturday delivery. The company made a mistake and I received the shipment on Monday. I complained about the lack of the Saturday delivery. I received an apology and my shipping charge was refunded. I was very pleased at the company's responsiveness. I would certainly do business again with them."

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Verified
5/5

2004-10-02

"Great a+++ all around easy to use and work with

can not say how nice it was to work with and did a great job on keeping me inform on what was the status of the shipment
"

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