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Verified
2/5

2012-03-15

"I placed an order for a used CD. I received a shipping confirmation email with no tracking number. A week later I received an email saying they were unable to fulfill my order. How can they send a shipment confirmation when the item wasn't actually shipped? I received a refund, but they still showed poor business practices."

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Verified
4/5

2007-04-17

"I have ordered before from Django's with no problem. This time, though, of 3 CDs I ordered, two were incorrect - not what was pictured on their site and not what I ordered. The return process isn't that difficult, but because the two wrong items arrived separately, I had to make two trips to the post office to return them. I might or might not order from them again, but if I do, it won't be anytime soon. "

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1/5

2003-08-05

"Do not purchase from them! Purchased some used dvd's from them in about three separate orders. Every order was shipped and my credit card was charged, every order contained the wrong dvd's. I ordered special versions/editions of the things that I ordered, I received first order confirmation, then shipping confirmation, clearly stating the items that I ordered. I received the packages with the dvd's with shipping receipts enclosed. The shipping receipts clearly showed what I ordered however the dvd's shipped were quite clearly NOT the editions/versions that I ordered.
My credit card was charged with no notification of the change in order, nor was I informed in any way whatsoever that my order had been changed. This practice is very underhanded and boardering on fraudulent. I strongly recommend staying very far away from this reseller!
"

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Being updated on the exact date the delivery was sent
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5/5

2003-06-28

"With heavy heart and a sincere sadness that is coursing through my rather lard-laden pendulous body I wail to the stars above that Djangos is no longer selling its wares via the Web.

After several years of most-excellent transactions Djangos is now a mere memory of days gone by.

Goodbye, Djangos.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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Making decisions on their own
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Being knowledgeable
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Being trustworthy
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Being easy to reach
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Resolving problems
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Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A