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Verified
1/5

2006-08-18

"never recived my item. after two weeks of waiting i emailed them and the replyed that the no longer had the item in stock and that they would refund my money. well a month later and 10 emails and i still havent reciever my refund and all they will say is the check is in the mail and they dont know what could of happened. when i complained i needed my money back the acted like i was a jerk for being up set.

"

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
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Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-03-30

"Fantastic service and a great product. I'm very pleased with the vaporizer. The shipping was quick."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy