"Do not deal with this company Its a scam , Before you place a order see if you can reach them by phone or email , You cant !!! took my money and never got my pump for a job I needed it for , Funny when you get your charge on the card it turns out to be a ham radio place in Mass and they also dont pick up the phone , Do Not waste your money for a scam low price !!!@!!!!!!! 10 day from Mass to NY ??? UPS shipping is a day and still no responce , I had to call credit card co to get my money back"

"We placed our first order #14495 on 11/22/2013 via DirectAquarium.com. A few weeks passed with no change to the order status, so we emailed them. Finally, on 12/5/2013, the order was marked as shipped. On 12/16/2013, we receive a response from Jeff Demers, ****@**** claiming:

It looks like the item was returned to us unaccepted? We have refunded the order as of right now. If you still need the item - please reorder on the site and notate that you will waive the delivery signature. Sorry for the hassle. I am sure you are rightly anxious to get these items.

This is rather odd, considering we receive deliveries daily, from UPS, FedEx, and/or USPS. All of our carriers have our signature on file to leave packages in our specified secured location should no one be present to sign. In any case, they would have left a door tag. DirectAquarium.com issued a refund.

We placed a second order #14552 on 12/18/2013. A couple weeks had passed, and on 1/7/2014, we sent an email DirectAquarium.com, asking where our second order was. This was met with zero communication. We logged into the website to discover that our second order had been cancelled a week earlier with zero communication stating there was ever a problem or that the cancellation took place. The order never even made it to shipping. Upon referencing our account, we discovered the second payment was refunded.

This company is a hot mess, full of great prices and empty promises. Buyer beware. We recommend shopping elsewhere with a good track record of order fulfillment and customer service."

"Ordered some compact fluorescents from Jeff's other site VividMarine, item never shipped and no response from the company about if they ever will.
After doing some research also realized this guy owns Direct Aquarium which has terrible reviews from the BBB.
I guess I should have done my research first but I will get my money back one way or the other.
Got to say I had a great experience with Coral Reef Supply and his prices are much better."

"Shipping took longer than I thought but the prices were awesome. Owner is a nice guy."

"I came across directaquarium.com a few years ago and have been purchasing my compact fluorescents through them. Their prices are extremely difficult to beat. Packages usually take 2-4 business days to arrive. "

"Good service. Helped me get the lights back on quickly"

"Had a good experience with these guys in the end. Started a little rocky as my order backordered. They fixed it.

Thanks
Brad"

"Placed an order that was indicated as in stock and paid immediately via PayPal. 10 days later the order status on their website continued to indicate "in process". Called their customer service number several times but never got to a human, left voice mails. Several days later I send them an email asking for status. No response to that inquiry either. As of now I am out of pocket almost $300. My next step is to contact PayPal and open a claim. Very frustrating! "

"I've been a consistent customer of Direct Aquarium for over a year now and have only positive feedback for this company. Customer service is readily available by phone, email, or chat. Great product selection and competitive prices."

"Direct Aquarium really helped solved my problem. I didn't know what power compact bulb I needed. They walked me through the process and even shared a coupon code.

Very positive"

"Fantastic Customer Service!!!
I ordered an Aquarium pump from DirectAquarium.com. Ordering was easy and arrived well packaged and when expected. However a part was missing. I thought I was in for a giant hassle but when I emailed customer service - and got Jeff - he was fantastic! I needed the pump in 3 days - Jeff resolved the problem within about an hour and shipped another pump even before receiving the first one back. I couldn't believe it! And sure enough - I received it in 3 days. Jeff was Courteous, Concerned, Efficient and overall Fantastic! I highly recommend DirectAquarium.com."

"I have been shopping with Direct Aquarium for the last year. There customer service is wonderful and always available by email for help."

"Direct Aquarium was easy to work with. I was able to get the customer service I needed in order to get the right replacement ballast for my marine tank. I will definitely order here again. "

"Great service, great provider. I will definitely do business with Direct Aquarium again."