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1/5

2017-07-21

WORST CUSTOMER SERVICE

"I order swim mates diapers for my special needs daughter from them, they sent 4 chucks. They informed me they sent me the correct item, I know what I ordered I have a picture of the correct item. They messed up blamed it on us. Now I have to find diapers so my kid can get in the pool. Looks like we are out of the money we spent for the 20 pack of swimmates. "


Verified
1/5

2015-02-06

"Worst company to deal on Ebay! The never sent me the correct item to begin with. I sent back the wrong item and requested a replacement. Meanwhile I posted on Ebay their posting was incorrect, showing a completely different item than I received. Then, they decided to refuse my replacement order and left me with nothing due to them being upset about my negative review. Their add was misleading and incorrect!. After itt, I received a partial refund from them. They charged me a re stocking fee for the their own refusal. I am disputing the charges as we speak for the full amount of my original order. Be aware, they have terrible reviews specially on Ebay! They are liars! I have emails with all the proof and every time they came up with a lie, I had the back up for it! Other customers are experiencing issues same as mine, poor customer service, wrong items listed, and no money refunds! "

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Verified
1/5

2014-08-12

"Worst online purchasing experience in years. We purchased some test strips with 2 day shippings due to urgency (and paid tons for it), but they mistakenly sent our product using normal shipping. Then when the package arrived, it was the wrong set of test strips. We returned them and waited and waited with no response. When we reach out, we were told that the product was not available and that our order was cancelled. Mistake after mistake "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges