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1/5

2002-09-01

"I too have had a bad experince with desert devils then I found this site the other day. http://shop.store.yahoo.com/dcsystems/computerkits.html

I looks to me that this might be the same people!!
"

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Overall quality of the company
Pricing of products and services
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Overall product shipping and delivery process

1/5

2002-04-10

"Never received the stuff. I guess they went out of business."

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Overall quality of the company
Pricing of products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2002-03-12

"I guess that it is a mute point since they are now out of business, but these guys have no clue of how to provide service. One of our customers ordered a F1 Twister system from this company. Windows kept locking up on it over a period of about six months and the customer finally called my people in to troubleshoot the problem. When my technical staff opened the computer up, it was crammed full with bubble wrap on the inside. The heat was so bad that it ruined the heatsink fan (started burning) and was the cause of the hangs. Due to the long running of the computer with the bubble wrap, the computer suffered motherboard problems. When we tried to contact Desert Devils for our customer, we got no answer. More investigation with the Arizona Department of Revenue and Arizona Attorney General's office showed that they had skipped town. I just wish that we would have known about this wonderful website before hand."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use