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1/5

2003-03-20

"Ordered 512mb of pc100 on 2nd of March. Waited 5 days for a tracking number nothing, so on Friday I call a very nice person said it was back ordered it should be in on Monday. the 17th so again I called on Wednesday the 19th and another very nice person said they don’t know when it would be in so I just cancelled the order and bought it from pc boost got my tracking number the next day."

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Delivering products damage free
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Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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5/5

2002-12-05

"Ordered on the Wednesday before thanksgiving.... actually shipped same day! 1GB of PC133 in ECS motherboard works great!! Got tracking number of phone- helpful representative and no waiting!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-11-21

"I ordered PC133 on Tuesday and
the product arrived the next day.
Free shipping to boot.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
N/A
Overall technical support
N/A
N/A
Overall customer service
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-11-21

"I ordered a 512mb stick of pc133 sdram. They were helpful on the phone and the website was easy to shop on. They shipped via UPS ground for free and even sent it out on the same day that i ordered. If you need memory, this is a good place to buy it from."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-09-24

"Called to order a pc133 512mb and they shipped it in the same day. A very pleased experience doing business with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process