"I'm so confused I used to love ordering from dailylook years ago until I noticed one day they completely changed. They went from being Forever21 prices and now they're selling seemingly similar items at 3 times the price. I could not even afford a tee shirt anymore- what happened? "
"Do not ever do business with this company they will take your money and you will never receive your box!"
"THE single most disorganized company I have ever experienced. First, their system is not reliable, when you want to change box delivery date, it saves, but then reverts the next day and doesn't notify you (several times I was waiting for a box that never arrived). Second, I was charged a styling fee and never received a box. Third, customer service is nice while you're on the phone with them, but if they have any action items to call you back and follow-up, they don't.
The most recent example to demonstrate my point: my box was lost in the mail, I was assured by customer service that I would not be charged for the items in the return, yet $1250 appeared on my credit card the following week. I called back again, they assured me they would look into it and call me back the next day, 7 days later still no reply. I finally phoned back and apparently they are returning the $1250 to me, but I'll believe it when I see it."
"I can't believe I fell for this crap. It looks so slick, sounds great, the clothes in the picture look so cute, but the service is crap. I cancelled my account just today when I saw that my next box was due on 3/18 and had been charged the monthly styling fee. I further looked at my account and saw I had not even been sent my February box, but had been charged back in February, despite the fact my returned items box had been noted as received. So I emailed, received no reply next business day. I call. On the other end was a very unprofessional, younger male, speaking to me on speaker phone and a racket going on in the background. I really think this business is being run out of a garage or a warehouse somewhere. Avoid or be disappointed. There is plenty of other places to get cute clothes, ladies! To be honest, the prices for what the items were, were overpriced. They weren't anything special."
"BEWARE. I think its a scam. They keep charging me and don't register returns. They have taken more than $2500 dollars out of my account when all I kept were 2 items that would cost $150. Im very worried this site may be a scam as no one ever answers the phones or is on chat or answers emails. Im going to contact the BBB and the police if its not rectified today. "
"Where do I start?
Incredibly disappointed in this service and need to cancel ASAP.
I didnt hear about my OCT box so i checked on 9/23 which was the day i got charged for the styling fee...said box would be there by Oct 3 ..then OCT 3 came and went and nothing so i checked emails, site, and still nothing, finally i emailed my stylist who said, shed look into a tracking number, then 4 days went by, so I emailed again, and said have not heard from you, to which i got an email stating she had a personal emergancy and was gone for 4 days, said shed find me a tracking number asap as she showed my box had gone out oct 3..not true since i didnt get a tracking number..8 days go by, and now ive emailed again asking where is the box or a tracking number, i logged into the site to see that a box was packed on OCT 5 NOT oct 3 like she said, and that its been sent but i havent gotten an email with tracking or that it was ever on its way, but shoudl be here tomorrow.
Meanwhile, ive sent an email to the stylist asking to cancel my membership and refund me my $40 styling fee for LACK OF CARE, EFFORT anything...this company doesnt even have anyone answering its customer service line, I dont think anyone really works there, and I bet you there are no stylists, just people picking clothes from massive bins, i would LOVE to know how much money they are NOT making, IM SO ANNOYED clearly...if you are going to sell a service that is as personal as picking clothing for someone, at LEAST have the common courtesy to respond, or have a way that we can definately get in "touch" with people
Ridiculous..so many other businesses out there worth the money i spent, PS their clothes were OK, i got like 3 items out of 4 boxes? One piece of jewerly, one pair of shoes and one poncho..easily acquired for cheaper had I not bought it out of the sheer fact, i thought i was making an effort to appriciate this company
"
"Summary: THEY CAN'T DO MATH
Details: First time I ordered from them, it went smoothly. The package arrived on time, the product was good, etc. Second time around, I ordered 5 dresses and sent back 4 of them as they were highly unflattering (the fabric was sewn messily and the dresses were just generally ill fitting). Aug. 1st I got an email saying that they received my return package and would be processing the return amount within 3 business days. Aug. 19th came around and they still hadn't done so, even though on the website it said that my return ordered had been received (highly shady seeing as they took in my returned items but didn't process the return amount?) I called them and found out that the items I sent back were final sale items (which was a mistake on my part). But that didn't excuse that they 1. hadn't notified me about any progress on my return (like at least email me to tell me that the items I returned were final sale?) 2. failed to mention that there would be a 30% "restocking fee" we are obliged to pay if we send back final sale items and most of all 3. did a major miscalculation in telling me the amount that I would be refunded.
They tried to tell me that with $42.40 worth of clothing I returned, the 30% restocking fee and the $5.95 return shipping fee, I would only be refunded about $6. ????WEJOWIEJIO NO? I pulled out my calculator, did the calculations myself and told the customer service line that that was largely incorrect. I actually had to sit there and walk her through the calculations. If I had not done so, I would've been refunded only $6 and Dailylook would've just let that happen. The girl on the line was nice and bubbly but that does not excuse the blunder of this mistake.
I'm sure that I will not be buying from this store again. Reasoning being that the way they do business seems shady as ffff. Normally, stores would just scan the item and get the correct refund amount. Apparently, they have people who do not understand basic math to manually input these calculations. Normally, stores would also communicate with their customers about any delay or problems with their orders.
And most of all, normally, stores would just do great business and prioritize the happiness and loyalty of their customers."
"AWESOME clothes and styles, prices are good and sales are great!"
"I receive store credit when I return items when I return in the correct amount of time"
"The order came in on time and was packaged well.. My only complaint was that the sizing wasn't what I expected."
"Very fast shipping and beautiful, high quality items for a great price! "
"Very special customer experience. I am amazed.
In only one month, I had two consecutive problems (size, and product ID - bad lock indeed), but every time I called, I had a nice person who took care of the situation, no discussion. Only one big name store takes care of me like this, I cannot name it.
Although the product was not the good size (and second time wrong item) the clothes were of very good quality.
One other thing: I am from Canada and the exchange is not good right now, neither the postal fees to returne the goods. But after being served like this, I will certainly order again from them. I feel completely safe. They are honest - which is precious in this very large and too often unscrupulous cyber world.
"
"I ordered my first DailyLook box on 7/2. On my account it stated that my ordered had been shipped on 7/9 and that the estimated date of arrival was 7/16. However, on 7/16 I received a noticed that my box had just been styled! I still have not received anything. With that notice though, I was able to peek at my box through the checkout a link. It is obvious to me that the stylist never looked at my pinterest link or my profile where it specifically states I am a very petite, casual, comfortable SAHM of a 1-yr old. Imagine my shock to see my box - a sheer white blouse, a leather pencil skirt, a not-petite sized black pant jumpsuit with side cutouts, and a black stilleto heels! Umm not exactly mom on the go or for days at the park. So disappointed - why bother filling out a profile or linking your pinterest page if they are not going to use that for inspiration. First impressions are everything and I plan to call them and let them know my disappointment and either cancel my membership or ask for a re-do for free."
"One item wasn't in stock and I wasn't notified when I received my package that's why I noticed that I was missing one item. I called customer service and I was offered a refund but I was expecting that item. I would appreciate a discount or something for the lack of communitation."
"I love shopping at DailyLook. I am always very satisfied not only with my purchase but with the service. The packaging is always to die for."