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Verified
1/5

2005-05-09

"DVD-supply sent mini DVD media that were advertised as compatible with a Sony HandyCam that I own. They were not compatible. I agreed to pay more for a different brand as long as the new media were cross-shipped with my return of the incompatible media. The new media were not cross-shipped and the folks at DVD-Supply could not explain why. The firm appears to be unorganized and uncertain of the quality of its merchandise. "

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Overall customer service
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